Ma. Bethanee Laurilla Medel
Secretary
San Juan Cainta
Summary
Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Secretary
Rublou Incorporated
02.2012 - 05.2025
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained daily report documents, memos and invoices.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
Cashier / All Around Helper
Roberto’s Food House
07.2024 - 01.2025
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
Collection Specialist
EasyPlus Lending Corp.
10.2022 - 02.2023
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Improved client relations by effectively managing collection calls and addressing customer concerns.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Maintained accurate records of customer accounts, payments and payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
Secretary / Finance
Rublou Inc.
10.2011 - 06.2020
Cashier / All Around Helper
Roberto’s Food House
05.2019 - 11.2019
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Improved store appearance and accessibility by systematically restocking shelves and ensuring clean, navigable aisles.
- Enhanced dining experience with prompt table service and attention to customer needs, leading to repeat business.
Lazada Subcontractor
EJAPKI General Services, Inc.
05.2018 - 02.2019
- Developed comprehensive project reports for stakeholders, providing insights into progress and challenges.
- Leveraged technology to enhance project management processes, increasing efficiency and reducing manual errors.
- Enhanced team morale and motivation through recognition of exceptional work and achievements.
- Secured permits and ensured compliance with local building codes during all phases of construction projects.
- Maintained strict adherence to safety regulations, reducing workplace injuries and incidents.
- Tracked attendance and submitted work logs every day.
- Maintaining a good customer service for the customers when delivering parcels.
- Ensuring the quality of deliveries all the times.
Education
High School Diploma -
Cainta Catholic College
Cainta, Rizal 04.2022 - 01.2023
Master's Vineyard Academy
Cainta, Rizal 04.2001 - 01.2006
Skills
Microsoft Office
Multitasking
Customer service
Time Management
Office administration
Cash flow management
Appointment scheduling
Administering payroll
Adaptability and flexibility
Verbal and written communication
Accounts receivable and payable
Personal Information
- Age: 31
- Date of Birth: October 1, 1993
- Gender: Female
- Marital Status: Married
- Place of Birth: Jamindan,Capiz
Timeline
Cashier / All Around Helper
Roberto’s Food House
07.2024 - 01.2025
Collection Specialist
EasyPlus Lending Corp.
10.2022 - 02.2023
High School Diploma -
Cainta Catholic College
04.2022 - 01.2023
Cashier / All Around Helper
Roberto’s Food House
05.2019 - 11.2019
Lazada Subcontractor
EJAPKI General Services, Inc.
05.2018 - 02.2019
Secretary
Rublou Incorporated
02.2012 - 05.2025
Secretary / Finance
Rublou Inc.
10.2011 - 06.2020
Master's Vineyard Academy
04.2001 - 01.2006