Mabele Ojales Arbo
SAN PABLO CITY
Summary
Customer service associate with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Accenture Inc.
03.2021 - Current
- Managing large amounts of inbound calls in a timely manner
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Utilize tools and check on project’s resources and articles to provide solution
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
Accountant
Fonoon Ceremonial Services
05.2018 - 05.2020
- Prepare tax invoice and/or statement of account for the services delivered to our clients
- Prepare purchase order
- Prepare and file tax returns quarterly
- Follow-up on account receivables
- Prepare payment for accounts payables
- Recording of daily transactions on QuickBooks
- Generating Income Statement monthly
- Generating Balance Sheet Statement quarterly
- Preparation of payroll monthly
System and Data Analyst
Motorlandia Head Office
08.2016 - 02.2018
- Monitoring of branches’ back-up data
- Ensuring that all their transactions are completely backed-up
- Balancing head office and branch data – customer’s account balance
- Editing cashier’s wrong encoding
- Computation of collection incentives
- Generating report of call centers’ performance
- Answering queries from branches regarding their collection transactions
- Encoding of inter-branch payment and check payment
Call Center Staff
Motorlandia Head Office
09.2015 - 08.2016
- Answering customer’s concerns regarding their accounts
- Make a follow-up call to customers who are delayed in payments
- Filing of documents such as application form and adjustment form made in customer’s account
- To get an update on a certain account to an account specialist
- To make a report on a certain delinquent account
- Verification of new account’s details
Education
Bachelor of Science - Business Administration, Financial Management
Dalubhasaan Ng Lunsod Ng San Pablo
San Pablo City, Laguna03.2013
Skills
- Analytical and problem-solving skills
- Collaboration and teamwork
- Customer service oriented
- Communication and active listening
- Learning skills
- Time management and multitasking
- Strong working values
- Ability to work under pressure
Personal Information
- Age: 33
- Height: 5'4 ft
- Weight: 110 lbs
- Date of Birth: 10/29/91
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
- Religion: Roman Catholic
Timeline
Customer Service Associate
Accenture Inc.
03.2021 - Current
Accountant
Fonoon Ceremonial Services
05.2018 - 05.2020
System and Data Analyst
Motorlandia Head Office
08.2016 - 02.2018
Call Center Staff
Motorlandia Head Office
09.2015 - 08.2016
Bachelor of Science - Business Administration, Financial Management
Dalubhasaan Ng Lunsod Ng San Pablo
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