Mabel Pedrosa

• Reduced errors in credentialing files by conducting thorough reviews and consistently maintaining attention to detail.
• Enhanced credentialing processes by streamlining documentation and verification procedures.
• Received and evaluated required documents to look for missing and inaccurate information.
• Developed strong relationships with external organizations, leading to increased cooperation during verification processes.

Promoted as Quality Auditor

• Conducted regular audits of team's work to verify compliance with company quality standard.
• Facilitated knowledge-sharing among team members through regular communication channels such as meetings, monthly assessments, coaching and mentorship.
• Provided support to the team by attending to their questions or clarifications regarding the process.
• Participated in regular meetings with senior leadership to communicate progress on quality initiatives and discuss strategies for further improvement.

• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
• Assisted with onboarding and orientation of new hires to expedite acclimatization process.

• Provided timely and effective technical support to users via phone resolving hardware, software and connectivity issues for iOS and android devices.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Contributed to a streamlined workflow by maintaining clear and accurate documentation of technical support cases.

• Negotiate payment plans and settlements with customers, utilizing strong communication and negotiation skills to achieve mutually agreeable terms and maximize debt recovery.
• Processed debtor payments and updated accounts to reflect new balance.
• Maintained accurate records of customer accounts, payments and payment plans.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

• Advised clients on strategies for managing outstanding debts, providing guidance based on their financial situation, goals and priorities.
• Provide support and assistance to clients throughout the debt repayment process, addressing questions, concerns, and challenges to ensure a positive outcome.

• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Audited and corrected billing and posting documents for accuracy.
• Reduced billing errors through consistent review and reconciliation of account discrepancies.