Mabel Ilao
HR OIC
Dasmarinas, Province Of Cavite,00
Summary
At Betafoam Corporation, I spearheaded quality assurance initiatives, driving continuous improvement and fostering a culture of high performance. My expertise in risk analysis and internal audits led to significant quality enhancements, evidenced by a measurable increase in customer satisfaction. Skilled in both employee training and quality systems, I excel in optimizing processes and achieving exceptional results.
Overview
18
18
years of professional experience
Work History
HR Manager
Betafoam Corporation
12.2023 - Current
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
- Managed employee disputes by employing conflict resolution techniques.
- Instructed senior leaders on appropriate employee corrective steps.
Warehouse OIC
Betafoam Cofrporation
01.2017 - Current
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Quality Assurance Manager
Betafoam Corporation
01.2007 - Current
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Implemented new quality assurance and customer service standards.
- Collaborated with cross-functional teams to identify root causes of product issues, leading to timely resolutions and continuous improvements.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Evaluated interactions between associates and customers to assess personnel performance.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Created and maintained quality management systems to align with industry standards.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Monitored staff organization and suggested improvements to daily functionality.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Championed a customer-focused mindset across the organization by emphasizing the importance of consistently delivering high-quality products and services.
- Managed supplier relationships, enforcing strict standards for incoming materials and components to preserve product integrity and minimize rejections.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Established and tracked quality department goals and objectives.
- Specified quality requirements of raw materials with suppliers.
- Applied coaching techniques and tools to support managers and team members in improving performance.
Education
Bachelor of Science - Industrial Engineering
Manuel S. Enverga University Foundation
Lucena City, Quezon, Philippines 04.2001 -
Skills
Work Planning and Prioritization
Continuous Improvement
Quality testing
Quality Control
Internal Audits
Quality Systems
Complaint Investigation
Risk Analysis and Mitigation
Audit reporting
ISO Standards
Employee Training
Timeline
HR Manager
Betafoam Corporation
12.2023 - Current
Warehouse OIC
Betafoam Cofrporation
01.2017 - Current
Quality Assurance Manager
Betafoam Corporation
01.2007 - Current
Bachelor of Science - Industrial Engineering
Manuel S. Enverga University Foundation
04.2001 -
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