MA. APRIL MALATE
Navotas, Metro Manila
Summary
Dynamic and detail-oriented Medical Secretary with proven expertise at The Perlas Polyclinic Medical Inc. Skilled in patient scheduling and medical records management, I excel in delivering exceptional customer service while maintaining confidentiality. Adept at enhancing office productivity, I effectively coordinate appointments and support clinical operations with professionalism and efficiency. Experienced with medical office administration, ensuring smooth daily operations and patient flow. Utilizes medical terminology and electronic health record systems to maintain organized and accurate information. Knowledge of patient scheduling, insurance verification, and confidentiality protocols.
Overview
10
10
years of professional experience
Work History
MEDICAL SECRETARY
THE PERLAS POLYCLINIC MEDICAL INC.
01.2020 - Current
- Prioritized calls through screening process and assisting with their concerns and appointments.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential to maintain patient trust.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Enhanced office productivity by handling high volume of callers per day.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained current and accurate medical records for patients.
BARANGAY SECRETARY
BARANGAY BAGUMBAYAN SOUTH
07.2018 - 12.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to barangay officials and barangay constituents by copying, faxing, and filing documents.
- Managed barangay officials calendars, scheduling appointments and meetings to optimize time management.
- Attend in seminars and meetings.
Marketing Assistant
CWC PRIME INDUSTRIES CORP.
05.2015 - 05.2017
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Answering calls of clients with regards to their inquiries and concerns.
- Updating collectibles accounts of clients.
- Preparing quotations and job orders of clients.
Education
No Degree - Nursing
ST. AUGUSTINE SCHOOL OF NURSING
Quezon City, Metro Manila, Philippines05-2015
Skills
- Medical terminology
- Clinical support
- Customer service
- Patient scheduling
- Medical terminology expertise
- Telephone customer support
- Medical records management
- Patient check-in
- Professional telephone etiquette
- Time management mastery
- Appointment coordination
- Documentation and recordkeeping
- Clerical support
- Computer proficiency
- Payment receiving and auditing
Timeline
MEDICAL SECRETARY
THE PERLAS POLYCLINIC MEDICAL INC.
01.2020 - Current
BARANGAY SECRETARY
BARANGAY BAGUMBAYAN SOUTH
07.2018 - 12.2019
Marketing Assistant
CWC PRIME INDUSTRIES CORP.
05.2015 - 05.2017
No Degree - Nursing
ST. AUGUSTINE SCHOOL OF NURSING
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