MA. ANNA LIZA GUTIERREZ
Paranaque City
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, I have acquired in the past from various roles I have taken.
Overview
24
24
years of professional experience
Work History
Team Leader, Data Collection
IQVIA Soutions Operations Philippines, Incorporated
05.2016 - 02.2024
- Supervises, trains, and supports fieldwork recruiters involved in panel projects, including setting performance objectives
- Liaises with UK and International teams to coordinate delivery of collected data within timeline and utmost quality
- Maintains proactive contact with collaboration and support of UK Business Development and Client Services teams for local and international fieldwork
- Regularly reviews recruitment strategy in assigned fieldwork, to enhance performance and time.
Customer Service Representative
Transcom Worldwide Services
10.2014 - 04.2016
- Manage large amounts of inbound calls on inquiries and complaints, in a timely manner
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Admin/CSR
Apac Customer Services
02.2008 - 07.2011
- Performs Admin tasks/ Responds to customer queries/complaints via email.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high call volumes, maintaining a professional disposition during peak hours and effectively multitasking in a fast-paced environment.
- Liaised with management teams to develop solutions and accomplish shared objectives.
- Met customer call guidelines for service levels, handle time and productivity.
CSR- Financial Account
Hinduja Telecommunication Management Technology
08.2005 - 07.2008
- Manage large amounts of inbound and outbound calls in a timely manner
- Seize opportunities to upsell products when they arise
- Engage customers and ensures they are sustained by giving them exceptional customer service experience.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Interaction Specialist
Vertex Solutions
03.2004 - 10.2004
- Manage large amounts of inbound calls from subscriber's with complaints and inquiries.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Financial Advisor
Asianlife Financial Assurance Corporation
08.2000 - 03.2004
- Solicits Business
- Entertain walk-in and call-in clienteles
- Make quotation/proposals
- Facilitates in trainings and seminars.
- Advised clients on investments and retirement planning
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
Education
A.B. Psychology -
Arellano University
Pasig City, Metro Manila01.2003
Secondary -
Jose Rizal College
Mandaluyong City, Metro Manila01.1992
Primary -
Sacred Heart School
Paranaque City, Metro Manila01.1988
Skills
- Client and Process Management
- Microsoft Excel and Data Visualization Skills
- People & Leadership Skills
- Presentation Skills
- Verbal and Written Communication Skills
Accomplishments
- IQVIA Global Impact Awards 2021- Bronze Awardee
- IQVIA Global Impact Awards 2022- Ovation Awardee
- Data Visualization (Non certification)
- Leadership Training Program Batch 13 , IQVIA MPH
- Situational Leadership Training
Personal Information
- Place of Birth: Pasig City
- Date of Birth: 12/15/75
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
Timeline
Team Leader, Data Collection
IQVIA Soutions Operations Philippines, Incorporated
05.2016 - 02.2024
Customer Service Representative
Transcom Worldwide Services
10.2014 - 04.2016
Admin/CSR
Apac Customer Services
02.2008 - 07.2011
CSR- Financial Account
Hinduja Telecommunication Management Technology
08.2005 - 07.2008
Customer Interaction Specialist
Vertex Solutions
03.2004 - 10.2004
Financial Advisor
Asianlife Financial Assurance Corporation
08.2000 - 03.2004
A.B. Psychology -
Arellano University
Secondary -
Jose Rizal College
Primary -
Sacred Heart School
Similar Profiles
Christine Marie PacolChristine Marie Pacol
Senior Compliance Analyst at IQVIA Solutions Operation Center Philippines Inc.Senior Compliance Analyst at IQVIA Solutions Operation Center Philippines Inc.
Joel PamohinoJoel Pamohino
Master Mariner at CMA Ships Philippines IncorporatedMaster Mariner at CMA Ships Philippines Incorporated
Allan MagpayoAllan Magpayo
Master Mariner at Synergy Operations Incorporated.Master Mariner at Synergy Operations Incorporated.