Ma. Annabel Canales
Senior Business Systems Analyst
Bulacan, Province of Bulacan,BUL
Summary
Seasoned Business Analyst offering more than 10 years of Information Technology industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Sun Life Global Solutions Philippines
04.2019 - Current
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Implemented Agile and Waterfall methodologies within project teams, increasing overall adaptability and responsiveness.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
- Provided technical support for troubleshooting analytics and reporting issues.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Supported system development phasing, such as requirements gathering, development, testing (ST/SIT/UAT), implementation to Production environment, and sustaining the system.
- Increased efficiency in data extraction by utilizing SQL queries for retrieving relevant information from databases.
Business Analyst
ILFS Technologies Inc.
12.2018 - 04.2019
- Enhanced data accuracy by implementing rigorous data validation techniques, leading to more reliable business insights.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Business Application Specialist
Herma Corporation
10.2016 - 12.2018
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Coordinated deployments of new software, feature updates and fixes.
- Facilitated end-user training sessions, empowering employees to effectively utilize Microsoft Dynamics AX features.
Business Systems Analyst (Project Based)
Teligent Systems Inc.
01.2016 - 07.2016
- Assessed business requirements to create focused solutions.
- Developed custom reports utilizing advanced analytics techniques, giving decision-makers valuable insights into business operations.
Business Process Analyst
Genie Technologies
03.2014 - 06.2015
- Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
- Performed root-cause analysis on recurring issues within existing processes, identifying solutions that addressed underlying causes effectively.
- Analyzed client requirements to develop customized Dynamics AX functional solutions for enhanced efficiency.
Application Consultant
Gurango Software Corporation
02.2013 - 02.2014
- Led training sessions for end-users to ensure a smooth transition to new applications and systems.
- Supported sales efforts through the creation of compelling product demonstrations showcasing unique features and benefits.
- Conducted comprehensive requirement analysis to identify gaps in current systems and propose effective solutions.
ERP Implementation Consultant
Jupiter Systems Inc.
10.2009 - 04.2012
- Provided ongoing support for clients after go-live, troubleshooting issues and delivering post-implementation enhancements as necessary.
- Enhanced system performance by conducting thorough business process analyses and recommending optimized configurations.
- Mentored junior team members and provided guidance on best practices for successful ERP implementations, fostering a culture of knowledge-sharing within the organization.
- Presented project updates to executive stakeholders, ensuring their buy-in and continued support throughout the implementation process.
- Facilitated successful data migrations from legacy systems to new ERP platforms, maintaining data integrity throughout the transition period.
- Delivered high-quality documentation including user manuals, configuration guides, and process flow diagrams for future reference purposes.
- Monitored project progress closely against established milestones, regularly updating stakeholders on status and adjusting strategies as required to maintain momentum toward completion.
- Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
- Improved user adoption rates by designing customized training programs tailored to client needs and requirements.
- Assisted customers with assessing and defining key business processes, policies and procedures.
Education
Bachelor of Science - Information Technology
City of Malabon University
Malabon City 04.2001 -
Skills
Stakeholder Management
Certification
I Lead: Leading in Action (Personal Mastery, Thinking Skills, Team Management, Setting Clear Goal and Planning to work, Obtain and Provide Feedback) : 6 days intensive training
Timeline
I Lead: Leading in Action (Personal Mastery, Thinking Skills, Team Management, Setting Clear Goal and Planning to work, Obtain and Provide Feedback) : 6 days intensive training
04-2024
Senior Business Analyst
Sun Life Global Solutions Philippines
04.2019 - Current
Business Analyst
ILFS Technologies Inc.
12.2018 - 04.2019
Business Application Specialist
Herma Corporation
10.2016 - 12.2018
Business Systems Analyst (Project Based)
Teligent Systems Inc.
01.2016 - 07.2016
Business Process Analyst
Genie Technologies
03.2014 - 06.2015
Application Consultant
Gurango Software Corporation
02.2013 - 02.2014
ERP Implementation Consultant
Jupiter Systems Inc.
10.2009 - 04.2012
Bachelor of Science - Information Technology
City of Malabon University
04.2001 -
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