Ma. Angielyn Laguros
General Virtual Assistant | Executive Virtual Assistant
Cainta Rizal
Summary
As an Executive Virtual Assistant, I perform various administrative tasks, including answering emails, making travel arrangements, performing market research, scheduling meetings, and providing excellent customer service at first contact while working remotely. Considering I have a great advantage in my advanced skills, this brings an assurance that I can efficiently handle administrative projects and deliver high-quality work under minimum supervision.
Moreover, I am very hands-on with my responsibility in providing remote assistance to business management professionals. My duties related to this include conducting research and organizing data, interacting with clients on my employer’s behalf, and performing additional clerical duties like sorting documents. These tasks are not new to me as it already became close to my heart, and this is how I value my work.
On top of this, I am also an experienced professional with a positive outlook and a burning passion to help others succeed. I always see to it that I can build a long-term relationship with the company as I am committed to promoting a culture of respect, kindness, and transparency. I am not just into the office tasks as I am also an excellent communicator. I take great pride in the quality of my work as I am a stickler for details, tech-savvy, and a multi-tasker—all in one shot!
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Head Specialist
TaskUs
Antipolo Rizal
02.2021 - 06.2022
- Maintaining customer satisfaction with quick and professional handling of the team.
- Resolves 30+ cases on a daily basis
- Helps customers complete purchases, upgrades, and frequently provides advice and technical assistance.
- Expert in providing necessary rapport and empathy whenever the situation calls.
- Highly capable of deploying technology and data to best serve customers’ needs.
- Consistently part of the top 3 performing heads in our branch.
- Received certificate of recognition thrice for achieving one of the highest percentages of customer satisfaction.
Sales Operations Senior Analyst
Accenture
Quezon City
01.2019 - 01.2021
- Developed written documents and reports related to programs and operations.
- Identified and analyzed project risks and developed mitigation strategies.
- Determined and developed algorithms to improve and optimize operational processes.
- Works independently with minimal supervision
- Has a basic understanding of where and how clients’ Sales Operations fit into our proposed long-term goals.
- Consistently part of the monthly top 10 agents with high sales.
Quality Specialist/Content Moderator
Concentrix
Quezon City
09.2018 - 12.2019
- Analyzed quality and performance data to support operational decision-making.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- I usually check user-generated content submitted on an online platform.
- Receives 5 recognitions for being the “Most Efficient Content Moderator”
Administrative Head Assistant
Golden Faith Academy
Taytay Rizal
05.2017 - 08.2018
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- I can also do complex tasks involving multi-tasking, from preparing department reports to analyzing the data.
- I also schedule company-initiated activities, meetings, and events.
- Recognized thrice as one of the top performing staff in the company.
Crew Chief
McDonald's
Pasig City
05.2016 - 04.2017
- Managed team according to company standards and compliance requirements.
- Planned daily activities to accomplish team objectives while adhering to high quality standards.
- Training newly hired employees on how to operate a cash register, run the drive-thru, and clean the restaurant.
- Completes administrative tasks daily.
- Expert in resolving customer issues regarding the food’s accuracy and quality.
- I was promoted to Chief Crew in 6 months.
- Received “Best Chief Crew” three times.
Service Crew Member
McDonald's
Pasig City
11.2015 - 05.2016
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Kept customers and crew areas organized.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Cooked, prepared and bagged food for customers.
- I was recognized as "Crew of the Month" during my first 2 month- stay and “Best Crew for Drive Thru” thrice.
Education
Bachelor of Science - Financial Management
National University
Manila, Philippines 06.2014 - 04.2018
Associate of Science - Accountancy, Business, And Management (ABM)
Polytechnic University of The Philippines
Manila, Philippines 06.2012 - 04.2014
Skills
Administrative support
Part-Time Jobs
VIRTUAL EMAIL ASSISTANT
April 2021 – July 2022
MornwellDirect
FB ADS SPECIALIST
November 2019 – March 2021
Verb Hair Care
SOCIAL COMMUNITY MANAGER
January 2019 – October 2019
Brightlings
REAL-ESTATE AGENT
February 2018 – December 2018
DoubleDragon Corporation
AMAZON PRODUCT RESEARCHER
July 2017 - February 2018
Ora's Amazing Herbal
July 2017 - February 2018
Ora's Amazing Herbal
Timeline
Customer Service Head Specialist
TaskUs
02.2021 - 06.2022
Sales Operations Senior Analyst
Accenture
01.2019 - 01.2021
Quality Specialist/Content Moderator
Concentrix
09.2018 - 12.2019
Administrative Head Assistant
Golden Faith Academy
05.2017 - 08.2018
Crew Chief
McDonald's
05.2016 - 04.2017
Service Crew Member
McDonald's
11.2015 - 05.2016
Bachelor of Science - Financial Management
National University
06.2014 - 04.2018
Associate of Science - Accountancy, Business, And Management (ABM)
Polytechnic University of The Philippines
06.2012 - 04.2014
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