Ma. Angelica Mendoza
Tondo, Metro Manila
Summary
Dynamic Customer Service Representative with a proven track record at EMAPTA Offshore Staffing, adept at problem resolution and relationship building. Skilled in active listening and data entry, I enhanced customer satisfaction and loyalty through empathetic communication and effective conflict management, contributing to a positive service experience and fostering repeat business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
EMAPTA Offshore Staffing
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
TaskUs, Inc.
10.2022 - 05.2023
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Viewer Experience Advocate
Valor Global
11.2019 - 03.2021
- Gathered valuable insights from customers through surveys and feedback channels, helping identify areas requiring attention or improvements.
- Stayed up-to-date on industry trends and developments, integrating new tools or approaches into daily tasks to continually enhance the viewer experience.
- Mastered company products and services to provide accurate information and recommendations for viewers.
Education
Bachelor of Arts - Major in Communication Arts
San Sebastian College - Recoletos, Manila
Manila, Metro Manila, Philippines01-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Follow-up skills
- Product knowledge
- Documentation
Certification
Certification include EF SET English Certificate 71/100 (C2 Proficient)
EF Standard English Test (EF SET)
Issued April 2023 - No expiration date
Timeline
Customer Service Representative
EMAPTA Offshore Staffing
09.2023 - Current
Customer Service Representative
TaskUs, Inc.
10.2022 - 05.2023
Viewer Experience Advocate
Valor Global
11.2019 - 03.2021
Bachelor of Arts - Major in Communication Arts
San Sebastian College - Recoletos, Manila
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