Hi, I’m
Ma. Angelica Galez
Business Development Expert
Quezon City
Summary
Client focused Business Development Manager with 13 years of progressive experience in the B2B industry, consistently surpassing revenue targets and cultivating profitable, long-term client relationships. Proven expertise in full cycle sales, client relationship management, product positioning, and sales training. Adept at pipeline development and market intelligence, I combine strategic thinking with hands-on execution to drive sustainable business growth. Recognized for exceptional communication skills and a track record of exceeding quotas in competitive markets.
Overview
1
Language
13
years of professional experience
Work History
SITEL Corporation Philippines
Outbound Tele sales Representative
2013.05 - 2017.05 (4 education.years_Label)
Job overview
- Make cold calls to existing customers to pitch products and services.
- Use a script to qualify existing customers who are ready to buy or may be persuaded to purchase.
- Teach customers about products, services, and packages.
- Meet sales quotas that are specified.
- Communicate effectively and professionally with customers.
- Keep a detailed record of all calls and sales.
- Maintain an updated customer database.
Concentrix Philippines - Synnex Corporation
Account Manager
2017.05 - 2018.09 (1 education.year_Label & 4 education.months_Label)
Job overview
- Develop and maintain strong relationships with key clients, understanding their needs and ensuring their satisfaction.
- Serve as the primary point of contact for assigned accounts, addressing any issues or concerns promptly.
- Identify opportunities for account growth and work with clients to develop strategies to achieve their goals.
- Collaborate with internal teams to ensure the successful delivery of products and services.
- Prepare and present regular reports on account status, performance metrics, and client feedback.
- Negotiate contracts and agreements to maximize profit and ensure mutual satisfaction.
- Stay up-to-date with industry trends and competitor activities to provide clients with relevant insights and recommendations.
- Manage account budgets and ensure timely invoicing and payment collection.
Acquire Asia Pacific - RingCentral
Account Executive
2019.02 - 2020.06 (1 education.year_Label & 4 education.months_Label)
Job overview
- Develop and maintain strong relationships with key clients, understanding their needs and ensuring their satisfaction.
- Identify and pursue new business opportunities to achieve sales targets and expand the client base.
- Present and demonstrate products or services to clients, highlighting their benefits and value.
- Negotiate contracts and agreements to maximize profit and ensure mutual satisfaction.
- Collaborate with internal teams to ensure the successful delivery of products and services.
- Prepare and present regular reports on account status, performance metrics, and client feedback.
- Stay up-to-date with industry trends and competitor activities to provide clients with relevant insights and recommendations.
Crewbloom
Customer Success Manager
2021.04 - 2021.12 (8 education.months_Label)
Job overview
- Develop and maintain strong relationships with key customers, understanding their needs and ensuring their satisfaction.
- Serve as the primary point of contact for customers, addressing any issues or concerns promptly and effectively.
- Onboard new customers, providing training and support to ensure they are fully utilizing our products or services.
- Monitor customer usage and engagement, identifying opportunities for upselling and cross-selling.
- Collaborate with internal teams to ensure the successful delivery of products and services.
- Conduct regular check-ins with customers to gather feedback and provide updates on new features or enhancements.
- Prepare and present regular reports on customer success metrics, performance, and feedback to management.
- Stay up-to-date with industry trends and best practices to continuously improve the customer experience.
Nimbly Technologies
Sales Development Representative
2022.01 - 2023.01 (1 education.year_Label)
Job overview
- Identify and research potential customers through various channels, including social media, industry events, and online databases.
- Conduct outbound calls and emails to engage with prospects and qualify leads.
- Understand customer needs and requirements to determine if they are a good fit for our products or services.
- Schedule meetings and appointments for the sales team with qualified leads.
- Maintain accurate and up-to-date records of all interactions and activities in the CRM system.
- Collaborate with the sales and marketing teams to develop and implement effective lead generation strategies.
- Provide regular reports on lead generation activities, performance metrics, and progress towards targets.
ERNI Philippines
Professional Business Development Executive
2023.04 - 2024.05 (1 education.year_Label & 1 education.month_Label)
Job overview
- Responsible for identifying and prospecting potential clients or customers. I develop and implement strategies to expand the client base.
- Maintain and nurture existing client relationships. This involves understanding the client's needs, providing solutions, and ensuring client satisfaction.
- Tasked with meeting or exceeding sales targets. I sell products, services, or solutions to clients and work on upselling or cross-selling to increase revenue.
- I continuously work on having a deep understanding of the products and services ERNI offers, including features, benefits, and how to meet the client's needs.
- Staying up-to-date with industry trends, competitors, and market conditions. This information helps me tailor my sales strategies.
- Effective communication is crucial for negotiating and closing deals. I am adept at presenting proposals, addressing client inquiries, and building rapport.
- Maintaining sales pipeline, tracking potential clients and the progress of deals. This helps in prioritizing leads and allocating resources effectively.
- Working closely with other departments such as marketing, customer support, and product development to ensure a seamless client experience.
- Retaining existing clients is as important as acquiring new ones. I am responsible for preventing churn and identifying opportunities for upselling or renewing contracts.
Bitreport d.o.o.
Business Development Manager
2024.07 - 2025.02 (7 education.months_Label)
Job overview
- Researching and identifying new markets, growth areas, trends, customers, partnerships, products, and services.
- Establishing and nurturing relationships with potential clients and partners, as well as managing and retaining relationships with existing clients.
- Creating and implementing strategies and plans to achieve business growth and financial gain.
- Working closely with sales and marketing teams to meet sales targets and profit goals.
- Negotiating and closing business deals that promote sustained revenue.
- Conducting research to stay updated on industry trends and competitor activities.
- Providing trustworthy feedback and after-sales support to ensure customer satisfaction.
- Training junior sales people to improve their skills and meet sales goals.
Bitreport
Client Partner (Part-time)
2025.02 - Current (1 education.year_Label & 4 education.months_Label)
Job overview
- Served as the primary strategic advisor to key enterprise clients, ensuring high satisfaction and long-term retention.
- Developed and executed account growth strategies, identifying upsell/cross-sell opportunities to expand revenue.
- Built and nurtured C-level relationships, acting as a trusted consultant on data analytics and reporting solutions.
- Collaborated with sales, product, and customer success teams to align client needs with Bitreport’s offerings.
- Led quarterly business reviews (QBRs) to assess performance, present insights, and drive continuous improvement.
- Resolved high-priority client escalations by coordinating cross-functional teams for swift resolution.
- Monitored client health metrics, proactively addressing risks and ensuring contract renewals.
- Translated client feedback into actionable insights for product development and service enhancements.
Saletancy
Head of Sales and Business Development
2025.03 - 2025.08 (5 education.months_Label)
Job overview
- Spearheaded sales and business development strategies to drive revenue growth and market expansion.
- Led a high-performing sales team, setting targets, KPIs, and implementing performance-driven incentives.
- Identified and pursued new business opportunities, partnerships, and client acquisitions.
- Developed and executed go-to-market (GTM) strategies for product/service offerings.
- Built and maintained strong relationships with key clients, stakeholders, and industry leaders.
- Negotiated high-value contracts and deals, ensuring profitability and long-term client satisfaction.
- Delivered consistent revenue growth, exceeding quarterly and annual sales targets.
UNIENT
Business Development Manager
2025.10 - 2026.06 (8 education.months_Label)
Job overview
- Identified and pursued new business opportunities in Australian market, targeting mid to large enterprises for offshore staffing solutions, resulting in expanded client base
- Identified and pursued new business opportunities within the Australian market, targeting mid to large enterprises seeking offshore staffing solutions
- Built and maintained a robust sales pipeline through proactive lead generation, networking, and cold outreach
- Conducted in depth discovery sessions with prospective clients to understand their operational challenges and staffing needs
- Presented tailored offshore staffing solutions that aligned with client objectives, including cost optimization, talent acquisition, and operational scalability
- Led end to end contract negotiations, including pricing, service level agreements, and onboarding timelines
- Collaborated cross functionally with recruitment, operations, and delivery teams to ensure seamless client transitions and service delivery
- Managed key client relationships post sale to ensure satisfaction and retention, fostering upsell opportunities through ongoing engagement
- Tracked and reported on sales performance metrics, pipeline activity, and market intelligence to CEO
Education
STI CollegeMatro Manila, Philippines
Bachelor of Science from Information Technology Major in Programming
2015-01
STI CollegeMetro Manila Philippines
Bachelor of Science from Business Management Major in Operations
2013-01
Skills
Customer acquisition
Lead Generation
Sales quota achievement
Territory Management
Contract Negotiation
Customer relations
Customer relationship building
Customer service
Accomplishments
- Certificates
- Jan 2014 Certificate of Excellence Being the Top 1 Associate for month of December for Team Emille - Outbound Upsell with an overall KPI score of 108.18% (8 KPI Passed), 1.73 SPH, 23 Mobile sales, 92% Quality Score, 5.00 DMC/hr and 0.95% Absenteeism.
- Jan 2014 Certificate of Excellence Being the Top 2 Associate for month of December for Outbound Upsell with an overall KPI score of 108.18% 1.73 SPH, 177% Mobile sales to goal, 92% Quality score, 5.00 DMC/hr, and 0.95% Absenteeism.
- Apr 2014 Certificate of Recognition Being the Top Associate in VOB Recommend for the month of March - Team Emille Outbound Upsell with an overall Recommended Score of 100.00%.
- Apr 2014 Certificate of Recognition Being the 2nd Most Dependable Associate for the Month of March - Team Emille Outbound Upsell with 1.79 SPH and 28 mobile sales.
- Oct 2015 Certificate of Excellence Being the Top 1 Associate for the month of September for Outbound Sky Collections with 9 KPI's passed and an overall KPI score of 107.61%.
- Aug 2017 July Top Performer In recognition of your valued contribution as a Sales Representative of Synnex Concentrix, Corp. for being the TOP PERFORMER in SMB Group having the Highest RUNRATE 207.23% for month of July 2017 with Total Revenue Sales of $51, 807 at 2.64% OPL, given this 7th day of August 2017.
- Aug 2017 Highest Outbound Callout Award In recognition of your valued contribution as the HIGHEST OUTBOUND CALL FOR JUNE 2017 with having the most number of Outbound Calls 41 Average calls month to date in SMB - US CONCENTRIX, Corp. for Q3 2017, given this 8th day of August 2017
- Feb 2018 OUTSTANDING ACHIEVEMENT AWARD In recognition of your valued contribution as a Sales Representative of CONCENTRIX, Corporation under SYNNEX SMB-US for exceeding the targeted REVENUE GOAL of $100,000 by hitting $278,460 (278.46%) for the month of January, 2018. Given this 14th day of February, 2018
- Lead Generation Highest Meetings Booked 3rd and 4th Quarter of 2022 Average booked meetings in one month - 20
- Closed Won Deals - ERNI - Swiss Software Engineering Data Analytics Project - Vehicle Inspection Company in Singapore - July 2023 Data Analytics Project - Aerospace Company in Malaysia - August 2023 Mobile Application Creation & Maintenance Project - One of the Top Hospitals in Singapore - October 2023 & February 2024 Maintenance Project - Aerospace Company in Singapore - February 2024
- February 2025 - BitreportClosed Won Deal of PHP 2,160,000.00 and Exceeded Quota for the First Quarter of 2025.
- April 2025 -Won additional two clients for Saletancy (Healthcare and IT industry). Two pilot projects for lead generation in start up companies with the addition of training, managing SDR's, CRM tools, and prospecting strategies.
Timeline
Business Development Manager
UNIENT
2025.10 - 2026.06 (8 education.months_Label)
Head of Sales and Business Development
Saletancy
2025.03 - 2025.08 (5 education.months_Label)
Client Partner (Part-time)
Bitreport
2025.02 - Current (1 education.year_Label & 4 education.months_Label)
Business Development Manager
Bitreport d.o.o.
2024.07 - 2025.02 (7 education.months_Label)
Professional Business Development Executive
ERNI Philippines
2023.04 - 2024.05 (1 education.year_Label & 1 education.month_Label)
Sales Development Representative
Nimbly Technologies
2022.01 - 2023.01 (1 education.year_Label)
Customer Success Manager
Crewbloom
2021.04 - 2021.12 (8 education.months_Label)
Account Executive
Acquire Asia Pacific - RingCentral
2019.02 - 2020.06 (1 education.year_Label & 4 education.months_Label)
Account Manager
Concentrix Philippines - Synnex Corporation
2017.05 - 2018.09 (1 education.year_Label & 4 education.months_Label)
Outbound Tele sales Representative
SITEL Corporation Philippines
2013.05 - 2017.05 (4 education.years_Label)
STI College
Bachelor of Science from Information Technology Major in Programming
STI College
Bachelor of Science from Business Management Major in Operations