Ma. Andrea Vicca Ibañez
Navotas, Metro Manila
Summary
Proven Process Associate at DHL Global Forwarding, adept in multitasking and problem-solving, ensuring high client satisfaction through timely and accurate service. Skilled in customer service and cash management, as demonstrated at Trans-Pacific Journey Fishing Corp, with a strong focus on achieving results and maintaining data confidentiality. Reliably meets deadlines, showcasing exceptional communication and active listening abilities.
Overview
11
11
years of professional experience
Work History
Treasury Staff
Trans- Pacific Journey Fishing Corp
04.2016 - Current
- Monitor cash released by the Contractors.
- Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts.
- Process bank transactions, fund transfer, and payments.
- Knows how to process Remittances.
- Knows how to compute EWT.
- Checking of Payroll weekly and Lumpsum.
- Processing Communications Billing.
Process Associate
DHL Global Forwarding
05.2014 - 06.2015
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
- Improved client satisfaction with timely and accurate processing of requests and inquiries.
Education
Bachelor of Science - Business Administration
Governor Andres Pascual College
Navotas City03-2014
Skills
- Customer service
- Problem-solving
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
- Punctual and dependable
Timeline
Treasury Staff
Trans- Pacific Journey Fishing Corp
04.2016 - Current
Process Associate
DHL Global Forwarding
05.2014 - 06.2015
Bachelor of Science - Business Administration
Governor Andres Pascual College
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