Driven by a strong background in branch operations management at Taza Mia Corporation and medical technology internships, I excel in regulatory compliance and process improvement. My leadership ensured team efficiency and customer satisfaction, while my hands-on intern experience developed my technical proficiency and organizational skills. Branch Operations Manager since 2018 dedicated to increasing efficiency, streamlining procedures, and improving employee morale with a hands-on leadership style.
Hi, I’m
Ma. Ana Angelica Ona
BATANGAS - CITY OF
Summary
Overview
13
years of professional experience
1
Certification
Work History
Taza Mia Coffee Corporation
Branch Operations Manager
01.2018 - Current
Job overview
- Provided guidance and training to new employees on the effective use of systems and processes related to branch operations
- Managed daily activities of branch staff, ensuring all tasks are completed within established timelines
- Ensured customer satisfaction by resolving inquiries promptly and effectively
- Performed assignments as determined by the supervisor
- Worked both independently and within a team environment with focus and high attention to detail
- Gained experience, exposure, and knowledge of career-specific procedures and systems
- Developed strong organizational and time management skills by completing multiple tasks simultaneously
- Demonstrated ability to take initiative and work independently on assigned projects
- Applied excellent communication skills when interacting with customers and coworkers alike.
San Pablo Medical Center
Internship Student Medical Technology
02.2023 - 09.2023
Job overview
Daniel O. Mercado Medical Center
Internship Medical Technology
09.2022 - 02.2023
Job overview
Philippine Airlines
Food and Beverage Attendant
01.2013 - 01.2014
Job overview
Foundation for professional training.Inc.
Food and Beverage attendant, Housekeeping
01.2012 - 01.2013
Job overview
Max's Lipa Batangas Branch
Internship Food and Beverage Attendant
01.2011 - 07.2011
Job overview
Education
DMMC Institute of Health Sciences
The Bachelor of Science in Medical Technology : Health Services
University Overview
Anihan Technical School
Associate in Food and Services: Industry
University Overview
Skills
- Process Improvement
- Quality Assurance
- Technical Proficiency
- Team Leadership
- Branch Operations Management
- Inventory Control
- Staff Training
- Sales management
- Excellent work ethic
- Customer Service
Certification
- BB - Technologist in Blood Banking Seminar Certificate
- Commercial Cooking II (NCII). Certificate No.CC-2012-00170
- Bread and Pastry Production, National Certificate II (NCII). Certificate No. BPP-2012-00074
- Food and Beverage Services, National Certificate II (NCII). Certificate No. FBS-2012-00170
Personal Information
Personal Information
- Title: B R A N C H M A N A G E R
- Date of Birth: 01/15/1993
- Nationality: FILIPINO
References
References
- RODEL LACORTE - IPAC, CEO Of Taza Mia Corporation, Taza Mia Corporation, 09178236858, rgl_consulting@yahoo.com, 01/2018, Present
Timeline
Internship Student Medical Technology
San Pablo Medical Center
02.2023 - 09.2023
Internship Medical Technology
Daniel O. Mercado Medical Center
09.2022 - 02.2023
Branch Operations Manager
Taza Mia Coffee Corporation
01.2018 - Current
Food and Beverage Attendant
Philippine Airlines
01.2013 - 01.2014
Food and Beverage attendant, Housekeeping
Foundation for professional training.Inc.
01.2012 - 01.2013
Internship Food and Beverage Attendant
Max's Lipa Batangas Branch
01.2011 - 07.2011
DMMC Institute of Health Sciences
The Bachelor of Science in Medical Technology : Health Services
Anihan Technical School
Associate in Food and Services: Industry
- BB - Technologist in Blood Banking Seminar Certificate
- Commercial Cooking II (NCII). Certificate No.CC-2012-00170
- Bread and Pastry Production, National Certificate II (NCII). Certificate No. BPP-2012-00074
- Food and Beverage Services, National Certificate II (NCII). Certificate No. FBS-2012-00170
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