Ma. Aletha Gutierrez
Zamboanga City
Summary
Proven team player and detail-oriented professional, excelled in enhancing guest satisfaction at Regent Seven Seas Cruises through exceptional housekeeping services and effective guest relations. Demonstrated adaptability and a strong work ethic by significantly improving cabin turnaround times. Fluent in multiple languages, ensuring clear communication across diverse guest demographics.
Overview
15
15
years of professional experience
Work History
Cabin Stewardess
Regent Seven Seas Cruises
12.2016 - 01.2025
- Strived for continuous improvement in service delivery by seeking feedback from guests regarding their stay experience onboard the vessel.
- Participated in ongoing safety training sessions, maintaining familiarity with emergency procedures and equipment locations throughout the vessel.
- Enhanced guest satisfaction by providing exceptional housekeeping and cabin services.
- Promoted positive team dynamics among fellow stewards through clear communication and collaboration during shifts.
- Improved turnaround times for cabin preparation by working closely with team members during busy periods.
- Ensured timely laundry services by collecting and returning garments according to guest preferences.
- Facilitated smooth embarkation and disembarkation processes for guests by preparing cabins according to established timelines and protocols.
- Conducted regular inventory checks for cabin supplies, promptly restocking items as needed.
- Addressed guest inquiries courteously, promptly resolving issues or escalating concerns to supervisors when necessary.
- Adhered strictly to sanitation guidelines, promoting a healthy onboard environment for both guests and crew members alike.
Room Attendant
Solaire Resort and Casino
03.2013 - 11.2016
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Ensured positive guest experiences with prompt response to special requests and additional services.
Front Office Attendant
Marcian Garden Hotel
06.2010 - 07.2011
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Implemented effective time management strategies during busy periods to minimize wait times for guests at the front desk.
- Assisted guests in making reservations, providing detailed information about rooms, rates, and amenities.
- Demonstrated excellent problem-solving skills when addressing unexpected situations such as overbookings or reservation errors.
- Handled cash transactions accurately and securely, maintaining a balanced cash drawer at all times.
Education
Bachelor Of Science In Hotel And Restaurant Mngt - Hospitality Management
Pilar College
Zamboanga City03.2010
Skills
- Strong work ethic
- Proactive attitude
- Team player attitude
- Detail-oriented mindset
- Guest relations
- Language fluency
- Clear communication
- Adaptability and flexibility
Timeline
Cabin Stewardess
Regent Seven Seas Cruises
12.2016 - 01.2025
Room Attendant
Solaire Resort and Casino
03.2013 - 11.2016
Front Office Attendant
Marcian Garden Hotel
06.2010 - 07.2011
Bachelor Of Science In Hotel And Restaurant Mngt - Hospitality Management
Pilar College
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