Ma. Aisa Ajeas
Restaurant Hostess / Receptionist
Oroquieta, Province Of Misamis Occidental
Summary
Dynamic Front Office Associate at AJG COMPANY LIMITED with a proven track record in enhancing guest relations and resolving issues swiftly. Skilled in cash handling and time management, I successfully implemented procedures that elevated the guest experience, ensuring satisfaction and loyalty. Adaptable team player dedicated to exceeding expectations in customer service.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
Front Office Associate
AJG COMPANY LIMITED
10.2025 - Current
- Implemented new procedures to improve front office operations and enhance overall guest experience.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
Spa Receptionist
TPE SPA CORPORATION
03.2023 - 08.2025
- Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
- Promoted special offers and packages to increase revenue through upselling techniques.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Escorted clients to spa areas, treatment rooms, and offices.
Education
Bachelor of Science - Hospitality Management
Our Lady of Triumph Institute Of Technology Inc.
Ozamiz, Province Of Misamis Occidental, Philippines 04.2001 -
Skills
Guest relations
Problem-solving skills
Cash handling
Time management
Adaptability
Teamwork
Customer service
Certification
Southern Institute Of Maritime Studies-Manila, INC. - February 17-18, 20-25 and 27, 2023- BASIC TRAINING
Timeline
Front Office Associate
AJG COMPANY LIMITED
10.2025 - Current
Spa Receptionist
TPE SPA CORPORATION
03.2023 - 08.2025
Southern Institute Of Maritime Studies-Manila, INC. - February 17-18, 20-25 and 27, 2023- BASIC TRAINING
02-2023
Bachelor of Science - Hospitality Management
Our Lady of Triumph Institute Of Technology Inc.
04.2001 -