Ma. Airish Jade Lazaro
139 Sacdalan San Miguel Bulacan
Summary
Developed versatile skill set in fast-paced, collaborative environment, seeking to transition into new field. Expertise in data analysis and process optimization, with talent for problem-solving and strategic planning. Eager to leverage these transferable skills to contribute effectively in new role.
Overview
9
9
years of professional experience
Work History
Consumer Connection Specialist
Chevron Holdings Inc
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Management Trainee
Jollibee Foods Corporation
02.2020 - 09.2020
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Customer Service Representative
Concentrix
11.2018 - 01.2020
- Coordinates transportation, accomodation and tour activities
- Handle travel issues, conflict, complaints and cancellations
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Treasury Staff
Euro Med Laboratory Phils Inc
05.2016 - 06.2017
- Developed financial models to support strategic decision-making for various business initiatives.
- Managed daily cash positioning, ensuring optimal liquidity for operational needs.
- Enhanced cash flow by implementing effective treasury management strategies.
- Monitored counterparty credit risk exposure, taking action as needed to mitigate potential losses due to defaults or downgrades in credit ratings.
Education
Bachelor Of Business Administration - Accounting And Finance
Divina Pastora College
Gapan City Nueva Ecija04.2016
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Technical troubleshooting
- Business reporting
- Time management
- Multitasking
- Organizational skills
- Task prioritization
- Excellent communication
- Problem-solving abilities
- Active listening
Languages
English
Advanced (C1)
Timeline
Consumer Connection Specialist
Chevron Holdings Inc
09.2023 - Current
Management Trainee
Jollibee Foods Corporation
02.2020 - 09.2020
Customer Service Representative
Concentrix
11.2018 - 01.2020
Treasury Staff
Euro Med Laboratory Phils Inc
05.2016 - 06.2017
Bachelor Of Business Administration - Accounting And Finance
Divina Pastora College
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