Ma. Abigail L. Parro
Pandacan
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. A multifaceted leader with an analytical and diligent approach to building and leading strong teams.
Overview
14
14
years of professional experience
Work History
Sales Account Manager
Modelkite Transport Solutions
04.2020 - Current
- Acting as a liaison between the client and departments within the company to convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner
- Making the client aware of other services and actions that may lead to greater success
- Providing progress reports to clients and upper management
- Managing the work of account executives
- Maintaining and expanding relationships with existing clients
- Attending client meetings
- Completing administrative work, as required
- Make sure clients are happy & satisfied
- Implemented effective sales strategies to expand market share within the assigned territory.
- Created proposals for new and repeat customer business transactions.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
- Recognized as a top performer among peers, consistently achieving high levels of customer satisfaction and retention rates.
- Attended industry conferences and events, establishing valuable networking connections for potential partnerships.
- Trained peers and management team on internal system supports and implementation plans.
- Communicated product quality and market comparisons by creating sales presentations.
- Built relationships with customers and community to establish long-term business growth.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Customer Service Representative
Magna Gold Pharmaceutical Inc. Distributor of Unilab
07.2019 - 04.2022
- Handling calls (inbound/outbound)
- Emails
- Creating sales target
- Sending reports
- Assist customer needs
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Implemented and developed customer service training processes.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Technical Support/Customer Service (ATT-DSL MAINTENANCE)
Sykes, Gilmore
02.2016 - 05.2019
- Trouble Shooting
- Handling Calls/ 100 a day
- Creating reports
- Assist customer concern/complaints
- Check the backlog of cases in the poll to ensure that no
cases are left. - Configure the customers' modem by accessing the GUI.
Enhance the bandwidth for the customers as requested. - Handling escalation case and making an outbound call to
the customers. - Sending an email with a resolution if the customer doesn't
respond to the call. - Check the network of the customers to ensure that
everything is in the proper place. - Having experience supporting contact center
environments, CTI, PBX, ACD, IVR, CRM, Web
technologies: HTTP/XML/ASP/JSP, web servers - Setting up IVR and ACD (automatic call distribution)
Advance SIP knowledge Building up customer routing
request knowledge on SIP, VoIP, troubleshooting call
quality, media gateways, and SBC devices. - Check the backlog of cases in the poll to ensure that no
cases are left.
Check the network of the customers to ensure that
everything is in the proper place.
Customer Service (Inbound/Outbound)
Lazada Warehouse
10.2014 - 02.2015
- Handling calls
- Handle any complaints of the customer
- Assist customer needs/complaints
- Creating Reports
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Resolved customer complaints, leading to increased satisfaction ratings.
Customer Service (Front Desk)
Ascott, Makati
01.2011 - 10.2011
- Guest Service Officer (Back & Front Office)
- Customer Service
- Handling calls (inbound) (outbound)
- Creating reports
- Developed strong rapport with guests, resulting in positive reviews and repeat business for the hotel.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
- Improved overall operational efficiency of the front desk through effective time management skills and multitasking abilities during peak hours.
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
- Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
- Contributed to team goals by consistently meeting or exceeding performance metrics related to guest satisfaction scores and efficiency measures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor - Hotel and Restaurant Management
Philippine Women’s University
Taft, Pedro Gil03-2010
Skills
- Client relationship building
- Sales strategy development
- Lead prospecting
- Customer-oriented
Educationalattainment - Tertiary
Philippine Women’s University, Bachelor Of Science in Hotel and Restaurant Management, Taft, Pedro Gil, 03/01/06, 01/01/10
References
- Renemel Buenaventura, Technical Support Representative, 0916-231-1340
- Gary G. Pascaran, PMS, SPO2, QCPD, 0905-734-2549
Personal Information
- Place of Birth: Manila
- Height: 5'4
- Date of Birth: 12/12/85
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Sales Account Manager
Modelkite Transport Solutions
04.2020 - Current
Customer Service Representative
Magna Gold Pharmaceutical Inc. Distributor of Unilab
07.2019 - 04.2022
Technical Support/Customer Service (ATT-DSL MAINTENANCE)
Sykes, Gilmore
02.2016 - 05.2019
Customer Service (Inbound/Outbound)
Lazada Warehouse
10.2014 - 02.2015
Customer Service (Front Desk)
Ascott, Makati
01.2011 - 10.2011
Bachelor - Hotel and Restaurant Management
Philippine Women’s University
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