MA. TERESITA AGUSTIN ASARIAS
MANILA
Summary
To obtain a position as an active employee in a growing, reputable company where I can contribute my experience, proactive attitude, and positive energy to help improve the company and myself.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Team Leader
Foundever / Sitel / Sykes
Mandaluyong City, Philippines
05.2016 - Current
- Financial Account Inbound and Outbound/ Food delivery Account / Insurance account / Travel Account, Hotel & Flight
- Coaching & Development: Conducting regular coaching sessions, side-by-side monitoring, and training to improve agent skills, product knowledge, and communication.
- Operational Oversight: Ensuring adherence to schedules, compliance with SOPs and policies, and overseeing daily workflows.
- Team Motivation & Leadership: Inspiring and motivating staff to achieve company goals, fostering a positive work environment, and managing conflict.
- Led cross-functional teams to enhance operational efficiency and productivity.
- Established key performance indicators, ensuring alignment with organizational objectives.
English Language Consultant
SM English Online Plus Inc.
Pasig City, Philippines
06.2015 - 04.2016
- Tycoon Centre, Pearl Drive, Ortigas Center, Pasig City, Philippines
English Language Consultant
ZIOSOFT
Pasig City, Philippines
05.2014 - 05.2015
- 11th Flr. Tycoon Centre, Pearl Drive, Ortigas Center, Pasig City, Philippines
English Language Consultant
TIMESCORE INTERNATIONAL
Ortigas Pasig City, Philippines
01.2011 - 04.2014
- Developed tailored language programs to enhance client communication effectiveness.
Customer Service Representative on Sales Department
DIGITAL CROWN INTERNATIONAL CORP.
Pasig City, Philippines
05.2008 - 12.2010
- Receives and processes Customer Requests and reports all client concerns directly to our Taiwanese Operations Manager. Updating of the distributor’s information.
Stock Clerk & Customer Service Representative
EO- EXECUTIVE OPTICAL INC.
Manila, Philippines
03.2004 - 04.2008
- Checks daily inventories of supplies and assets. Ensure customer satisfaction. Trains the newly hired employee.
Food Attendant / Cashier / Inventory Clerk
AUTHENTIC FOODS ASIA
Libis, Philippines
06.2003 - 02.2004
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, ensuring an enjoyable dining experience for patrons.
Marketing Assistant/ Assistant Supervisor
WILFORD CATERING SERVICES
Mandaluyong City, Philippines
06.2002 - 05.2003
- Assisted in developing and executing marketing campaigns to promote catering services.
Education
Bachelor of Science - Hotel and Restaurant Management
La Consolacion College
Mendiola Manila, Philippines01.2002
Skills
- Ability to operate effectively in a professional environment Superb business and personal etiquette Able to respond and adapt to new challenges
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
Certification
- Six Sigma certification – White Belt – August 2025 – score 82%
- Basic Occupational Safety & Health (BOSH) with Train the Trainers - July 22-26, 2019
Timeline
Team Leader
Foundever / Sitel / Sykes
05.2016 - Current
English Language Consultant
SM English Online Plus Inc.
06.2015 - 04.2016
English Language Consultant
ZIOSOFT
05.2014 - 05.2015
English Language Consultant
TIMESCORE INTERNATIONAL
01.2011 - 04.2014
Customer Service Representative on Sales Department
DIGITAL CROWN INTERNATIONAL CORP.
05.2008 - 12.2010
Stock Clerk & Customer Service Representative
EO- EXECUTIVE OPTICAL INC.
03.2004 - 04.2008
Food Attendant / Cashier / Inventory Clerk
AUTHENTIC FOODS ASIA
06.2003 - 02.2004
Marketing Assistant/ Assistant Supervisor
WILFORD CATERING SERVICES
06.2002 - 05.2003
Bachelor of Science - Hotel and Restaurant Management
La Consolacion College
References
- Vivian Enriquez, Pauig, Operations Manager / Foundever, 09214770991
- Michael Delos, Santos, Trainer/ Team Lead, 09659875464
- Ian Seth, Padalhin, Operations Manager / Foundever, 09295722370
- Cris Runes, Partner Support Specialist / ACSL, 09165947849