MA. RIZZA RABANZO LEVANTINO

-Trained with in-depth e-mail etiquette

-Demonstrated client satisfaction

-Consistent high-quality output and score by responding to client’s concerns via e mail and outbound calls

-Executed good computer literacy, working with multiple software applications/screens simultaneously

- Trained with banking products (credit cards, deposits, investment and online banking) - Answered client’s bank and account related inquiries via phone call following the standard policies and required handling time

- Trained with other fundamentals of the bank such as online banking fraud and technical problem, trading account access and loans (personal, housing and auto)

-Assisted client with their complaints and requests along with report of compromised account and disputes (online banking, credit card) Provided account analysis with customer transactions to identify fraudulent activity and prevention

-Participated as a tester in some of UAT projects.

• Assisted both local and international credit card holder’s and merchant in approving their transactions manually.
• Assisted merchant in trouble shooting their POS machine- Literate in Microsoft Office (Word, -Verify client’s identification to avoid from any fraudulent transactions.
• Trained on how to easily identify if client’s transaction is a possible fraudulent transaction.
• Assigned in Fraud Department Unit to do a call out to our client for transaction confirmation. Process temporary blocking if needed.
• Transferred to Lost Card Department to urgently assist client to process immediate card blocking.
• Process increase credit card limit upon client request.

• In charge in rendering in a particular vie of 3D model that has been converted into a realistic image.

-In charge in filing and organizing all the merchant Point of Sale (POS) receipts.

-Answer telephone calls and handle some administrative tasks.