Overview
Work History
Timeline
Generic

MA NIMFA ARCADIO

Pasig City

Overview

28
28
years of professional experience

Work History

Revenue Assurance Expert

Globe Telecoms Inc.
01.2016 - 09.2023
  • Implemented various process and end to end controls to mitigate revenue leakages leading to revenue loss.
  • Enhancement of process and controls in accordance to innovation and new products/services offered. This includes tariffs, usages, rentals, one-time charges, add-on services, freebies, rewards, billing systems, charging systems, and partners arrangement.
  • Spearhead mobile and broadband projects. Actively participated in project planning, assessment, business specification/requirements and identify the platform affected. Conduct detailed testing, defects urgent resolution, pre and post migration, and production (live) readiness. Overall, ensure the management and completion of project within designated timeline, budget and stakeholder satisfaction.
  • Reviewed and identified manual outdated processes. Recommend possible automation and refinement to ensure accurate results and timely captured unwanted loss.
  • Investigate issues/problems. Conducted deep dive analysis and validation to identify the root cause, recommend possible fix, and necessary process improvement.
  • Oversee Vendor Management partners handling controls daily operations. Conduct coaching, performance review, and support partner's challenges to be more effective in performing their assigned task.

Senior Billing Specialist

Globe Telecoms Inc.
05.2001 - 12.2015
  • Oversee end to end Billing Operations performance - pre & post invoice generation and after sales concerned for broadband and mobile.
  • Quality checked billing dispute and reversal before posting and approval in accordance to business policy, LOA, budget, and cut-offs.
  • Developed Billing negative scenario rules/criteria to pro-actively captures billing errors and unwanted charges resulting customer's complaint.
  • Supervised the Bills Quality checking every cycle cut-offs to ensure billing accuracy before GO for final bills printing, email, and delivery.
  • Timely generated Billing Summary for Corporate accounts to support timely collection and payment.
  • Analyzed and resolved billing queries from clients and colleagues, enhancing customer satisfaction levels.
  • Participated in cross-functional teams to integrate billing with other business systems, enhancing operational efficiency.

Billing Assistant

Isla Communication Inc.
05.1995 - 04.2001
  • Analysis and posting of bill adjustment.
  • Dispute reconciliation.
  • Attend corporate account complaints and special arrangement.

Timeline

Revenue Assurance Expert

Globe Telecoms Inc.
01.2016 - 09.2023

Senior Billing Specialist

Globe Telecoms Inc.
05.2001 - 12.2015

Billing Assistant

Isla Communication Inc.
05.1995 - 04.2001

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