MA. LAWRENCE PONTANARES
Naga City
Summary
Over 7 years of experience in hotels as a Sales, Events & Marketing officer. Strong Background in Food services and handling events like socials, corporate, MICE, weddings, and government. Proven communication skills, flexibility, multi-tasking, good attention to detail, and handling pressure very well. Knowledgeable in methods used to close winning deals. Delivers attentive service with a focus on client acquisition and retention. Computer skills include - Email, Internet, MS Office, PowerPoint, etc. Professional communication skills include fluency in English - with a certificate from the English Proficiency Program. Recent graduate with a Bachelor of Science and Industrial Technology Major in Food Technology. Excellent customer service - with the BEST IN CUSTOMER SERVICE award at Villa Caceres Hotel. NC III Passer of Events and Management Services by TESDA accredited School. NC II Passer of Bread & Pastry by TESDA accredited School with experience as a Trainee at the Manila Marriott Hotel.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Solaire Rewards Club Representative
Solaire Resort & Casino
11.2024 - Current
- Coordinated successful promotional events for product launches, driving consumer interest and sales.
- Developed strong communication skills while presenting clear explanations of complex membership benefits packages.
- Improved operational efficiency by recommending and implementing changes to the membership sales process.
- Demonstrated products and specific features at customer locations and special events.
- Assisted in maintaining a clean, organized work environment conducive to productivity.
- Maintained records to document and verify department activities.
- Assisted the marketing department in various projects, promotions, and events.
- Enhanced member experiences by regularly updating facilities and equipment, ensuring a safe and enjoyable environment.
- Championed diversity and inclusion initiatives within the club, fostering an environment where all members feel welcome and valued.
- Enhanced club member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Explained rewards program, promotions and other marketing information in detail to guests.
- Delivered informative presentations at membership drives to attract potential new members while highlighting club benefits accurately.
Senior Account Sales Officer
ROBIEDO INC. Villa Caceres Hotel
01.2017 - 10.2024
- Over 7 years of hotel experience as a Sales, Events & Marketing officer
- Strong Background in Food services and handling different events like socials, corporate, MICE, weddings, and government
- Proven communication skills, flexibility, multi-tasking, good attention to detail, and handling pressure very well
- Knowledgeable in methods used to close winning deals
- Delivers attentive service with a focus on client acquisition and retention
- Computer skills include - Email, Internet, MS Office, PowerPoint, etc
- Professional communication skills include fluency in English - with a certificate from the English Proficiency Program
- Excellent customer service - with the BEST IN CUSTOMER SERVICE award at Villa Caceres Hotel
- NC III Passer of Events and Management Services by TESDA accredited School
- Trained junior sales staff, mentoring them on best practices and strategies for success.
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about the product and service.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Handled crisis situations calmly and efficiently, minimizing negative impact on events whenever possible.
- Sourced high-quality venues and catering services for memorable guest experiences at each event.
- Negotiated favorable contracts with suppliers, reducing overall event expenses.
- Streamlined event planning processes for increased efficiency and reduced costs.
- Mentored junior staff members, providing guidance in event planning best practices and fostering professional growth within the team.
- Trained and supervised event staff to complete tasks on time.
- Implemented protocols and procedures to effectively manage planning process.
Telephone Operator
ROBIEDO INC. Villa Caceres Hotel
01.2017 - 01.2018
- Logs and keeps a record of all calls placed and received from all departments
- Train and assist new telephone operators in the performance of job duties
- Provides information about hotel services to guests
- Receives guest calls and requests and coordinates with the department involved
- Provided highly organized telephone operator service both internally and externally
- Kept polite, friendly, and helpful manner to provide exceptional customer service
- Recorded detailed conversation notes into the CRM system to maintain continuous customer service
- Completed general administrative work such as filing and data entry
- Received incoming calls, directing them to relevant staff or departments promptly and efficiently
- Reported telephone system faults and failures to the manager for prompt resolution
On-the-Job Trainee (Kitchen)
Marriott Hotel Manila
01.2016 - 01.2017
- Preparing for Cold Station at Buffet at Executive Lounge (VIP) Making Dressings for Salad Preparing Salads, cold cuts, seafood, and Bread at Marriott Café Buffet
- Assistant cook at Western, & Japanese Station at Marriott Café Buffet
- Followed all health, hygiene, and safety guidelines when handling food
- Styled dishes according to detailed recipe specifications, ensuring immaculate, uniform presentation
- Assisted in the preparation of all food before restaurant opening, such as vegetable chopping, salad washing, and meat butchering
- Worked with meticulous attention to health and hygiene standards, storing, handling, and disposing of food appropriately
- Kept preparation and cooking areas clean, organized, and hygienic by conducting regular deep cleans, particularly after preparing meat
- Kept food preparation areas spotlessly clean and tidy, minimizing risk and delivering hygiene compliance
- Prepared dish ingredients by chopping vegetables, meats, and garnishes
- Completed all food prep and other tasks as required by head chefs to high-quality standards and within deadlines
- Maintained kitchen order by thoroughly cleaning all cooking areas, including grills, stoves, counters, and tables
Education
Bachelor of Science - Industrial Technology Major in Food Technology
Bicol State College of Applied Sciences and Technology
Naga City, Camarines Sur01.2017
High school or equivalent -
Bicol State College of Applied Sciences and Technology
Naga City, Camarines Sur01.2013
Skills
- Internet
- MS Office
- PowerPoint
- Client communication
- Interpersonal communication
- Hardworking
- Brand awareness
- Customer service
- Problem-solving
- Multitasking
- Attention to detail
- Adaptability and flexibility
- Self-motivation
- Time management abilities
Certification
- TESDA - NC II Bread and Pastry, 01/01/15
- TESDA - NC III Events Management Services, 01/01/21
- English Proficiency Program, 01/01/17
- Best in Customer Service, 01/01/20
Languages
English
Timeline
Solaire Rewards Club Representative
Solaire Resort & Casino
11.2024 - Current
Senior Account Sales Officer
ROBIEDO INC. Villa Caceres Hotel
01.2017 - 10.2024
Telephone Operator
ROBIEDO INC. Villa Caceres Hotel
01.2017 - 01.2018
On-the-Job Trainee (Kitchen)
Marriott Hotel Manila
01.2016 - 01.2017
High school or equivalent -
Bicol State College of Applied Sciences and Technology
- TESDA - NC II Bread and Pastry, 01/01/15
- TESDA - NC III Events Management Services, 01/01/21
- English Proficiency Program, 01/01/17
- Best in Customer Service, 01/01/20
Bachelor of Science - Industrial Technology Major in Food Technology
Bicol State College of Applied Sciences and Technology
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