MA. KRISTINA PADUA
832 Purok 6 Sucat Muntinlupa City
Summary
Knowledgeable and dedicated customer service professional with extensive experience in BPO and Fast Food industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Provide excellent customer service by greeting customers and meeting quality expectations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Carelon Global Solution
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- handle incoming calls, and other forms of communication from patients, addressing their inquiries, resolving complaints, and providing detailed information about healthcare services and policies
- coordinate with insurance companies to verify coverage, obtain pre-authorizations, and submit claims, ensuring compliance with policy requirements.
Customer Care Representative
Hexaware Technologies
11.2021 - Current
- Assisted customer's thru email and live chat-concerning about membership/benefits / park hours/Park programs/Complaints/etc
Booking Support Accounting
TTC
07.2022 - 08.2024
- Helped large volume of customers every day regarding to their payments transactions
- Addressed customer's complaints and mitigated dissatisfaction by transacting of payment
- Helping them to get back or refund back their overpayments
- Also Journalizing some fund to their bookings documents
Live Chat and Email
TTC
01.2022 - 07.2022
- Assisted customer's queries about flights and booking needs thru Chat and email
Service Crew
McDonald's
09.2018 - 07.2019
- Took orders, prepared meals and collected payments
- Kept food preparation area, equipment and utensils clean and sanitary
- Worked front counter, driver-thru and other areas
Education
Bachelor of science - Accountancy
LYCEUM OF ALABANG
01.2023
Junior High School - Accountancy, Business, Management
UNIVERSAL COLLEGE OF PARAÑAQUE
01.2019
High School -
MUNTINLUPA BUSINESS HIGH SCHOOL
01.2017
Elementary -
SUCAT ELEMENTARY
01.2013
Skills
- Time Management
- Critical Thinking
- Communication
- Project Planning
- Self-Motivated
Timeline
Customer Service Representative
Carelon Global Solution
08.2024 - Current
Booking Support Accounting
TTC
07.2022 - 08.2024
Live Chat and Email
TTC
01.2022 - 07.2022
Customer Care Representative
Hexaware Technologies
11.2021 - Current
Service Crew
McDonald's
09.2018 - 07.2019
Bachelor of science - Accountancy
LYCEUM OF ALABANG
Junior High School - Accountancy, Business, Management
UNIVERSAL COLLEGE OF PARAÑAQUE
High School -
MUNTINLUPA BUSINESS HIGH SCHOOL
Elementary -
SUCAT ELEMENTARY
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