Ma. Isabel Lugtu
General Trias
Summary
I am a nursing graduate with strong knowledge of infection control and patient confidentiality. I am an expert in customer service and operations management, with excellent communication skills, attention to detail, adaptability, and the ability to work efficiently in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Student Nurse
Community Health Nursing
- Administered anti-rabies vaccinations under supervision, ensuring patient safety and adherence to protocols.
- Delivered basic health education to patients and community members, enhancing their understanding of health management.
- Recorded vital signs to monitor patient health status during visits. and recorded patient information in the OPD.
Student Nurse – Psychiatric Ward
National Center for Mental Health
01.2025
- Provided direct psychiatric patient care and conducted mental health assessments.
- Administered medications safely while monitoring and documenting behavioral changes to ensure patient well-being.
- Documented patient care and collaborated with healthcare team to coordinate effective treatment plans.
Student Nurse – OR/DR
East Avenue Medical Center
01.2024
- Prepared sterile instruments and supplies to assist scrub nurse during surgeries.
- Performed circulating duties to facilitate surgical procedures and support surgical team.
- Maintained sterile and safe environment throughout procedures to ensure patient safety.
Customer Service Representative – EPharmacy
Blue Haven Rx
04.2026 - Current
- Managed handling of inquiries concerning order billing, shipping, and account matters.
- coordinated order changes such as cancellations, rescheduling, plan adjustments, and account management.
- Engaged with medical pharmacy and technical teams to tackle customer concerns and facilitate on-time follow-up.
Customer Service Representative – Telco Account
Verizon
07.2025 - 04.2026
- Administered billing payments and account inquiries with attention to detail.
- Managed customer inquiries and escalations effectively and professionally.
- Enhanced visibility of services while sustaining thorough and accurate documentation.
Operations Associate
Halo Luxe PH
01.2025 - 06.2025
- Coordinated and tracked customer orders to ensure accuracy in processing and timely updates for clients.
- Maintained organized digital records and documentation to support efficient retrieval and management of information.
- Communicated with clients via chat and social media to confirm orders and resolve inquiries, enhancing customer satisfaction.
- Operated in a remote environment, managing tasks independently.
Education
Bachelor of Science - Nursing
Our Lady of Fatima University
Valenzuela, Metro Manila, Philippines01-2025
Senior High School - STEM ++ Health and Science Course
Angeles University Foundation
Angeles City, Province Of Pampanga, Philippines01-2021
Skills
- Customer service
- Customer support
- Customer account management
- Customer billing inquiries
- Strong written and verbal communication
- Active listening
- Critical thinking
Timeline
Customer Service Representative – EPharmacy
Blue Haven Rx
04.2026 - Current
Customer Service Representative – Telco Account
Verizon
07.2025 - 04.2026
Student Nurse – Psychiatric Ward
National Center for Mental Health
01.2025
Operations Associate
Halo Luxe PH
01.2025 - 06.2025
Student Nurse – OR/DR
East Avenue Medical Center
01.2024
Student Nurse
Community Health Nursing
Bachelor of Science - Nursing
Our Lady of Fatima University
Senior High School - STEM ++ Health and Science Course
Angeles University Foundation