MA ISABELLE NERI
Cagayan de Oro
Summary
Detail-oriented administrative professional with over 9 years of experience enhancing client satisfaction and streamlining operations. Proven track record in managing documentation and maintaining accurate records while fostering collaboration across departments. Committed to delivering high-quality support in a fast-paced virtual environment.
Overview
10
10
years of professional experience
Work History
Administrative & Client Support Specialist
METROBANK
Cagayan de Oro
11.2016 - Current
- Supported clients by promptly responding to inquiries and resolving concerns, enhancing client satisfaction.
- Build positive relationships through clear communication and excellent customer service.
- Coordinated with multiple departments to ensure smooth daily operations, fostering collaboration and efficiency.
- Managed large volumes of documentation with a focus on accuracy and completeness to uphold quality standards.
- Organized digital and physical records to facilitate efficient retrieval.
- Prepare reports, update records, and process information accurately within established deadlines.
- Handle confidential information with a high level of integrity and discretion.
- Prioritize multiple tasks in a fast-paced environment while maintaining quality and accuracy.
- Ensure compliance with company policies and standard operating procedures.
Education
Bachelor of Science - Marketing Management
Xavier University
Skills
- Administrative Support
- Customer Service
- Record management
- Document control
- Office software proficiency
- Email & Communication
- Time Management
- Organizational skills
- Attention to Detail
- Confidentiality
- Problem Solving
- Adaptability
Languages
English
Proficient (C2)
C2
technical skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Google Docs
- Google Sheets
- Google Drive
- Zoom
- Microsoft Teams
- Canva (Basic)
- ChatGPT
Timeline
Administrative & Client Support Specialist
METROBANK
11.2016 - Current
Bachelor of Science - Marketing Management
Xavier University