Watching Movies
MA. CRISTINA M. CREENCIA
Senior Analyst
Mendez
Summary
Thorough Senior Analyst experienced in data modeling and client management. Delivered strategic insights through complex data analysis, utilizing advanced analytical tools to optimize processes and enhance productivity. Focused on leveraging data to identify opportunities and drive impactful changes.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Senior Analyst
SHELL BUSINESS OPERATIONS
10.2024 - Current
- Gathers data and analyzes findings. Resolves disputes and serves as a subject matter expert. Conducts analyses to address standardized data queries. Follows well-defined procedures while reporting progress to the manager. Supports management and specialists autonomously. Assists stakeholders in understanding analyses and provides guidance based on data analysis. Communicates effectively to gather background information.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
Accounts Payable and Accounts Management Analyst
SHELL BUSINESS OPERATIONS
02.2023 - 10.2024
- Accountable for delivery of key finance processes. FO drives value by delivering end-to-end operational excellence, capturing the integration value of being part of Shell and matching the operational performance of the best external providers. Delivery is driven through a strong performance culture focused on business/process outcomes, at a sustainable cost level.
- Evaluated current processes to develop improvement plans.
- Facilitated workshops on organizational development, fostering culture of continuous improvement.
- Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
Customer Service Representative
CONCENTRIX IT Service Management Company
07.2021 - 02.2023
- Supports every customers that need helps on their services by providing helpful Information answering their questions as well as their complaints.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Educational Consultant
ACUMU CONSULTANTS INC
11.2020 - 05.2021
- Demonstrate knowledge and competence in the subject matter (Economics) Tutoring and researching on a particular subject of expertise (Economics) Communicate study strategies to ensure academic success
- Reviewed curricula materials ensuring alignment with state standards while optimizing effectiveness for diverse student populations.
- Organized committees, workshops and conferences to promote social and intellectual welfare of students.
- Planned, coordinated and implemented career education programs to train and upgrade skills of highly-skilled workforce.
Education
Bachelor of Science - Economics Major in Development Economics
Cavite State University (Main Campus)
Indang, Cavite06-2020
Saint Augustine School
Mendez, Cavite06-2015
Mendez Central School
Mendez, Cavite06-2011
Skills
Data analysis
Data modeling
Analytics expertise
Financial analysis
Financial forecasting
Cost-benefit analysis
Performance monitoring
Report preparation
Competitive analysis
Advanced Excel
Client management
Client engagement
Stakeholder communication
Accomplishments
- Sangguniang Kabataan Treasurer (2018-2021) Poblacion V Mendez, Cavite
- Pearl Award – GSR (2024)
Certification
[Workshop for Power Apps and Power Automate], [Shell Business Operations] - [March 9-12,2026]
Interests
Playing Pickle Ball
Reading
Singing
SEMINARS ATTENDED
- Seminar on Task Force on Youth Development June 5, 2014 Sunrise Hotel Royale Tagaytay, City Tagaytay, City
- Seminar on Task Force on Youth Development September 9, 2017 Tanza’s Oasis Hotel and Resort Tanza, Cavite
- Oikonomustahan 6.0 and Ekonokultura 3.0 November 17, 2017 Cavite State University (Main Campus) Indang, Cavite
- Leadership Training and Team Building (SK) November 18, 2018 Melsol Hotel, Vigan City, Ilocos Sur
- Financial Management Seminar on SK Fund December 7, 2019 Bayleaf Hotel, City of Gen. Trias
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
QUALIFICATION
- Dedicated and hardworking individual
- Exceptionally versatile and adoptability
- Exposed and interact with a wide variety of personality
- Willing and happy to learn from experience
PRE-PROFESSINAL EXPERIENCE
Intern – Department of Economic Statistics (DES) Banko Sentral ng Pilipinas (June 25, 2019- August 1, 2019)
Timeline
[Workshop for Power Apps and Power Automate], [Shell Business Operations] - [March 9-12,2026]
03-2026
Senior Analyst
SHELL BUSINESS OPERATIONS
10.2024 - Current
Accounts Payable and Accounts Management Analyst
SHELL BUSINESS OPERATIONS
02.2023 - 10.2024
Customer Service Representative
CONCENTRIX IT Service Management Company
07.2021 - 02.2023
Educational Consultant
ACUMU CONSULTANTS INC
11.2020 - 05.2021
Bachelor of Science - Economics Major in Development Economics
Cavite State University (Main Campus)
Saint Augustine School
Mendez Central School