MA. CLARISZA JOYCE P. RESTUM
Cabanatuan,NUE
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Principal Operations Specialist
Justlife UAE
01.2018 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Boosted overall customer satisfaction, resolving complaints and inquiries in timely and empathetic manner.
Advisor & Customer Representative
Convergys Services Corporation
06.2012 - 12.2017
- Company Overview: Client: OnStar of the United States of America and Canada
- Answer customer telephone calls regarding existing accounts
- Make requested policy and account changes
- Respond to questions and concerns about service, and escalate calls appropriately
- Consult with customers to evaluate needs and determine best options
- Counsel customers on options for service and coverage
- Upgrade service and offer additional service packages or options
- Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns
- Promptly responded to general inquiries from members, staff, and clients via telephone, mail and e-mail
- Resolved service issues and shared benefits of additional services
- Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service
- Cross-trained and provided back-up for other customer service representatives when needed
- Adhered to regulatory, security, and audit procedures
- Maintained quality control seeking new ways to improve customer service
- Effectively communicated using customer friendly and appropriate language, to explain customer bills, payment issues and handled billing disputes consisted with Convergys' standards
- Provide back-up support as on-site officer-in-charge responsible for managing staff
- Client: OnStar of the United States of America and Canada
SEO (Search Engine Optimization) Specialist
APT IT Solutions
09.2011 - 05.2012
- Managed social media campaigns and day-to-day activities, including scheduling regular updates, engaging in dialogue and answering questions when necessary
- Initiated search engine optimization within each account in order to increase companies' page rank on all major search engines
- Created content to publish on client websites to increase the chance of visitor performing the desired call-to-action
Customer Consultant
TeleTech Customer Care Management
06.2011 - 08.2011
- Company Overview: Client: AT&T of the United States of America
- Counsel customers on options for service and coverage
- Upgrade service and offer additional service packages or options
- Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership
- Followed-up on customer inquiries not immediately resolved
- Client: AT&T of the United States of America
Education
Information and Communication Technology - Animation
AMG Skilled Hands Technological College
San Ildefonso, Bulacan01.2011
Skills
- Fluent in oral and written English communication
- 50WPM Typist with 95% accuracy
- Dedicated
- Hard working
- Positive
- Proven record of reliability
- Teamwork and collaboration
- Proven record of responsibility
- Multitasking Abilities
- Self-motivated
- Problem-solving abilities
- Computer Literate
- Reliability
- Basic knowledge in Microsoft Office (Word, Excel)
- Team leadership
- Professionalism
- Team collaboration
- Work ethic
Languages
English
Filipino
Seminartraining
Computer Hardware Servicing NC II, TESDA Guiginto, Bulacan, Philippines, 10/29/10, 10030302009044
Personal Information
- Age: 32
- Date of Birth: 10/05/92
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
Timeline
Principal Operations Specialist
Justlife UAE
01.2018 - Current
Advisor & Customer Representative
Convergys Services Corporation
06.2012 - 12.2017
SEO (Search Engine Optimization) Specialist
APT IT Solutions
09.2011 - 05.2012
Customer Consultant
TeleTech Customer Care Management
06.2011 - 08.2011
Information and Communication Technology - Animation
AMG Skilled Hands Technological College
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