Ma. Ciello Lyn Moreno
Laguna
Summary
Motivated Licensed Professional Teacher (LPT) with a background in customer service seeking to transition into a teaching career. With over seven years of experience in communication and problem-solving, I am eager to apply my skills in the classroom to create an engaging and supportive learning environment for students. Passionate about teaching and committed to helping students grow academically and personally.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Bayview Technologies Inc.
12.2019 - 01.2025
- Handled tasks such as monitoring customer deposits and withdrawals, and provided email updates in case of discrepancies or missing documents. Also managed customer concerns through chats and emails.
Customer Service Representative
Infocom Technologies
01.2018 - 11.2019
- Handled customer chats and emails regarding basic troubleshooting, as well as inquiries about products and services.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Intern
Minscat Laboratory High School
09.2015 - 02.2016
- Taught Grade 8 Technology and Livelihood Education (TLE) and Grade 9 Edukasyon sa Pagpapakatao (ESP) subjects during internship.
- Created daily and weekly lesson plans aligned with curriculum standards and learning objectives.
- Delivered engaging and age-appropriate lessons using visual aids, interactive methods, and real-life examples.
- Assisted the cooperating teacher in classroom management, checking of student outputs, and preparation of instructional materials.
- Facilitated classroom discussions, assessments, and group activities to encourage student participation and values development.
- Developed communication, classroom discipline, and adaptability through real teaching experience.
Education
Bachelor of Technical Teacher Education - Major in Food Service Management | TLE
Mindoro State University
Calapan, Oriental Mindoro, Philippines04-2016
Skills
- Relationship building
- Problem resolution
- Adaptability
- Teamwork and Collaboration
- Active Listening
- Time Management
Timeline
Customer Service Representative
Bayview Technologies Inc.
12.2019 - 01.2025
Customer Service Representative
Infocom Technologies
01.2018 - 11.2019
Intern
Minscat Laboratory High School
09.2015 - 02.2016
Bachelor of Technical Teacher Education - Major in Food Service Management | TLE
Mindoro State University
Similar Profiles
Paulo Miguel De CastroPaulo Miguel De Castro
Workforce Real Time Analyst at Bayview Technologies Inc.Workforce Real Time Analyst at Bayview Technologies Inc.
Stephanie AvilesStephanie Aviles
Software Engineer at Bayview Technologies Inc.Software Engineer at Bayview Technologies Inc.
Dwizel SiasatDwizel Siasat
Customer Service Officer /Shift Supervisor at Bayview Technologies Inc.Customer Service Officer /Shift Supervisor at Bayview Technologies Inc.
Jennilyn FabieJennilyn Fabie
Caregiver/Caretaker at Peak Manpower Resources (Agency)Caregiver/Caretaker at Peak Manpower Resources (Agency)
MIGUEL ANGELO D. SATUITOMIGUEL ANGELO D. SATUITO
Corporate Lawyer at Comglasco Aguila Glass CorporationCorporate Lawyer at Comglasco Aguila Glass Corporation