Ma. Christine B. Domingo
Mandaluyong City
Summary
Experienced Receptionist with a proven track record in delivering exceptional customer service and administrative support. Skilled in calendar management, scheduling, data entry, and database administration. Seeking an opportunity to contribute my expertise to an organization or company, utilizing my existing skills. Well-versed in security protocols, service standards, and clerical requirements.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
The Rockwell Leisure Club
05.2017 - Current
- Answered central telephone system and directed calls accordingly
- Provided clerical support to company employees by copying, faxing, and filing documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered phone promptly and directed incoming calls to correct offices
- Resolved customer problems and complaints
- Responded to inquiries from callers seeking information
- Kept reception area clean and neat to give visitors positive first impression
- Corresponded with clients through email, telephone, or postal mail
- Maintained confidentiality of information regarding clients and company
- Assisted with onboarding new clients and securing paperwork completion
Service Crew
Golden Arches Development Inc. (McDonald's Rockwell Makati)
08.2011 - 04.2017
- Handled cash transactions and maintained sales and payments records accurately
- Maintained visitor log for entering and leaving facility for security purposes
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Routed incoming mail and messages to relevant personnel without delay
- Organized, maintained and updated information in computer databases
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
- Earned 'Crew of the Month of May' in 2014
- Recognized by customers and service crew for expedient and effective service
- Awarded 'Employee of the Month' for delivering outstanding administrative support
- Used Microsoft Excel to develop inventory tracking spreadsheets
Education
Bachelor of Science - Business Administration, Management
Rizal Technological University
Mandaluyong City03.2012
High School Diploma -
Isaac Lopez Integraded School
Mandaluyong City04.2011
Skills
- Professional demeanor
- Security awareness
- Customer/Client relations
- Clerical Operations
- Clerical Support
- Organization skills
- Telephonic Correspondence Expertise
Timeline
Front Desk Receptionist
The Rockwell Leisure Club
05.2017 - Current
Service Crew
Golden Arches Development Inc. (McDonald's Rockwell Makati)
08.2011 - 04.2017
Bachelor of Science - Business Administration, Management
Rizal Technological University
High School Diploma -
Isaac Lopez Integraded School
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