MA. BLENDA MARTERIOR
GET MY COURSE AUSTRALIA (WFH)
Iloilo City, Province of Iloilo
23
years of professional experience
Client-focused Account Manager with extensive experience in cultivating relationships and driving business growth. Negotiated contracts, resolved client issues, and aligned services with client needs. Fostered team collaboration and adapted to changing environments, demonstrating strong communication and problem-solving skills.
Work History
ACCOUNT MANAGER
3 Years 5 Months- Act as the main point of contact for students from enrolment to course completion
- Guide and support students through RPL/course requirements, processes, and deadlines
- Monitor student progress, conduct regular follow-ups, and maintain accurate records
- Monitored student progress, conducted regular follow-ups, maintained accurate records to ensure timely course completion
- Handled collections and payment follow-ups, ensured timely settlement while fostering positive relationships with students
- Coordinated with assessors and internal teams to facilitate smooth assessments and enhance student completion rates
- Work from Home
BUSINESS DEVELOPMENT MANAGER
2 Years 4 Months- Identify and pursue new business opportunities, generate qualified leads, and successfully close deals to achieve revenue and sales targets.
- Built and maintained strong, long-term relationships with key clients, partners, and stakeholders, enhancing collaboration and driving business opportunities.
- Build and maintain strong, long-term relationships with key clients, partners, and stakeholders.
- Conducted market research and analyzed industry trends, customer needs, and competitor activities to inform strategic decision-making.
- Work cross-functionally with marketing, product, and customer service teams to ensure a cohesive approach to client needs.
- Conduct market research and analyze industry trends, customer needs, and competitor activities.
- Monitored and reported on performance of loyalty programs, delivering insights and updates to senior management to support strategic initiatives.
MERCHANT RELATIONSHIP MANAGER & ADMIN SUPPORT
8 Years- Managed the GCC/ME client base, ensuring long-term, productive partnerships and continuous relationship development.
- Coordinated with global portfolio to prevent duplication, identify gaps, and deliver tailored local rewards offerings for Etihad Rewards Program.
- Handled day-to-day merchant management, including negotiating optimal margins, prices, shipping terms, and selling ancillary revenues or promotional discounts.
- Coordinated with the Global portfolio to prevent duplication, identify gaps, and provide tailored local rewards offerings (E-Commerce), with a focus on the Etihad Rewards Program.
- Oversaw the successful setup, implementation, and onboarding of new merchants, providing training to each merchant.
- Managed day-to-day merchant operations, negotiating optimal margins, prices, and shipping terms to maximize revenue opportunities.
- Addressed and resolved customer complaints promptly to maintain high levels of satisfaction.
- Managed petty cash accounts, ensuring regular reconciliation and accurate financial tracking.
- Administered office management tasks, including DAFZA PRO services, visa and trade license renewals, office supplies, and general maintenance.
CLIENT SERVICES ADMIN ASSISTANT
2 Years 1 Month- Managed multiple international client accounts, ensuring accurate coverage monitoring for timely invoicing.
- Monitor and track clients' coverage across various media (newspapers, magazines, online, TV, radio), ensuring clippings are summarized and published within agreed contract terms.
- Monitored and tracked clients' coverage across various media (newspapers, magazines, online, TV, radio), summarizing and publishing clippings within agreed contract terms.
- Activated and deactivated new and existing client profiles.
- Provide online platform training to clients, walking them through features and functionalities.
- Provided administrative support to two Group Account Directors, facilitating day-to-day operations and client-related tasks.
OFFICE MANAGER
4 Years- Manage travel arrangements for CEO and employees and working closely with agents on changes and deviations
- Assisted Liaison Manager with visa requirements and office-related paperwork
- Manage travel arrangements for CEO and employees and work closely with agents on changes and deviations
- Handle petty cash account, submit, and reconcile expense reports
- Maintain employees’ records as well as utility bills and courier receipts
- Manage office supplies and stationery to proper levels as well as coordinate office maintenance and repair works
- Administer Company’s Medical Health Insurance
ADMIN ASSISTANT (PRODUCT MANAGEMENT TEAM)
2 Years 3 Months- Managed travel and expense reports for team members to ensure accurate budgeting
- Prepared weekly and monthly reports for management to inform decision-making
- Record, transcribe and distribute minutes of meetings
- Establish, maintain, and update files, databases, records, and other documents
- Coordinated staff and operational support activities; served as liaison with other departments to resolve administrative and operational issues
- Purchase and maintain office supply inventories
Education
Bachelor of Science - Information Technology
Graduated cum Laude
High School
Graduated with Honors
Skills
Negotiation flexibility
Customer service passion
Effective communication skills
Client relationship management
Teamwork and collaboration
Deadline management
Resilience and focus
Timeline
ACCOUNT MANAGER
GET MY COURSE AUSTRALIA (WFH)
09.2022 - 02.2026Read More
BUSINESS DEVELOPMENT MANAGER
MUNERO GLOBAL LOYALTY
02.2020 - 06.2022Read More
MERCHANT RELATIONSHIP MANAGER & ADMIN SUPPORT
LOYLOGIC REWARDS FZE
01.2012 - 01.2020Read More
CLIENT SERVICES ADMIN ASSISTANT
MEDIAWATCH ME
12.2009 - 01.2012Read More
OFFICE MANAGER
TOTAL TECHNOLOGIES & SOLUTIONS FZ-LLC
12.2005 - 12.2009Read More
ADMIN ASSISTANT (PRODUCT MANAGEMENT TEAM)
NG KHAI DEVELOPMENT CORPORATION
09.2002 - 12.2004Read More
Iloilo National High School
High School
Read More
West Visayas State University
Bachelor of Science from Information Technology
Read More