Lyzabelle V. Lila
Technical Maintenance Operations Admin & Coordinator
Caloocan City,metro manila
Summary
Hospitality and customer-service professional with experience across cruise maintenance operations, restaurant supervision, food and beverage service, events coordination, and customer support. Experienced in international cruise environments in the UK, Europe, Greece and North & Northeast America and hospitality roles in the Philippines and UAE. Brings a practical background in guest service, restaurant operations, team support, and day-to-day service coordination.
Overview
2
2
Languages
1
1
Certification
12
12
years of professional experience
Work History
AVO Dispatcher/Coordinator
Marella Cruises (V Ships Services)
05.2022 - 06.2026
- Responsible for receiving, accurately recording, and transmitting clear and reliable messages between departments, crew members, and relevant personnel.
- Manage and respond to incoming telephone calls in a professional manner while consistently observing proper telephone etiquette.
- Receive and coordinate technical complaints and service requests, promptly directing them to the appropriate department through the designated communication system.
- Monitor, follow up, and close technical service reports once the required action has been completed.
- Provide paging and radio communication support for the Hotel, Deck, and Engine Departments regarding maintenance activities, technical concerns, and operational requirements.
- Respond appropriately to emergency calls and initiate the required communication procedures in accordance with company standards.
- Assist in reporting telephone equipment malfunctions, communication service issues, and related technical problems.
- Maintain accurate ISF/STCW watchkeeping records, including daily monitoring and documentation of working and rest hours for the Hotel Technical Department.
- Maintain comprehensive knowledge and awareness of Health and Safety, Fire, and Bomb Threat procedures, ensuring proper action is taken when required.
- Perform multiple tasks and additional assignments as required by the Engineering Department, particularly during special projects and operational activities.
- Maintain current knowledge of and compliance with the Safety Management System (SMS) and applicable company policies and procedures.
- Respond to emergency situations promptly and appropriately in accordance with established company standards and procedures.
- Maintain effective communication and coordination among departments to ensure timely resolution of technical issues affecting guests, crew, and vessel operations.
Bar Staff / Utility
Marella Cruises (The Apollo Group)
05.2021 - 03.2022
- Cleaning & Sanitation: Maintain cleanliness and hygiene standards by washing and polishing glassware, utensils, counters, bar surfaces, and equipment; sweep and mop floors as required.
- Stock Management: Replenish and organize bar supplies, including ice, liquor, beer, wine, garnishes, clean glassware, and other service materials to ensure continuous operations.
- Inventory Transportation: Safely transport beverages, supplies, and other inventory from designated storage areas to the bar while maintaining proper handling procedures.
- Guest Service: Warmly welcome guests, present menus, and provide knowledgeable assistance regarding available beers, wines, cocktails, and spirits.
- Order Processing: Accurately take guest orders and promptly enter them into the Point-of-Sale (POS) system or record them using designated order forms.
- Responsible Service & Compliance: Verify guests’ identification to ensure compliance with legal age requirements for alcohol consumption and follow established responsible-service procedures.
- Team Support: Coordinate closely with bartenders, servers, and other departments to ensure efficient service and a positive guest experience.
Provider Service Advocate / CSR
United Health Care
07.2020 - 05.2021
- Serve as a primary point of contact for healthcare providers, coordinating directly with provider offices regarding patient benefits, policies, and covered healthcare services.
- Verify and communicate patients’ eligibility, benefits, coverage, and policy information to healthcare providers accurately and efficiently.
- Assist healthcare providers with claims and payment-related inquiries, including claim status, processing requirements, and payment concerns.
- Review claims requiring additional documentation and coordinate the submission or retrieval of supporting records to establish medical necessity.
- Communicate effectively with healthcare providers to resolve benefit, claims, eligibility, and payment-related concerns in a timely manner.
- Maintain accurate and confidential patient and provider information in accordance with established privacy and security standards.
- Apply knowledge of HIPAA regulations and other applicable healthcare policies and government regulations when handling protected health information and provider inquiries.
- Ensure all interactions and transactions are handled professionally while maintaining compliance with company policies, healthcare regulations, and confidentiality requirements.
Restaurant Staff / Snack Steward
Marella Cruises (The Apollo Group)
09.2019 - 04.2020
- Maintain food and beverage service stations, ensuring they are clean, organized, properly stocked, and ready for guest service.
- Welcome guests warmly, provide courteous and professional service, and assist with inquiries regarding food items, ingredients, and available selections.
- Assist guests with special requests while ensuring their needs are addressed promptly and professionally.
- Monitor and replenish buffet and quick-service food stations to maintain proper presentation, availability, and service standards.
- Efficiently clear used plates, glasses, utensils, and other dining items from tables and service areas.
- Clean, sanitize, and reset tables and dining areas promptly to ensure a comfortable and welcoming environment for incoming guests.
- Maintain high standards of personal hygiene, food handling, and workplace cleanliness in accordance with established health and safety regulations.
- Follow applicable food safety and sanitation standards, including USPH, HACCP, and ShipSan requirements, particularly in cruise ship operations.
- Properly handle and store food, utensils, and service equipment in accordance with company procedures and food safety guidelines.
- Coordinate with kitchen, restaurant, and service personnel to ensure efficient operations and a consistent guest dining experience.
Banquet Staff / Waitress
Royal Catering Services L.L.C
02.2018 - 08.2019
- Delivered professional food and beverage service for weddings, corporate events, private functions, and VIP gatherings in accordance with luxury hospitality standards.
- Prepared banquet venues, dining tables, buffet areas, coffee stations, and service equipment according to Banquet Event Orders (BEOs) and event requirements.
- Welcomed and assisted guests with courteous, culturally sensitive service while maintaining discretion and privacy during VIP and female-only events.
- Served multi-course meals, appetizers, and beverages while following established sequence-of-service standards and accommodating dietary restrictions and special requests.
- Maintained cleanliness and presentation of guest areas by promptly clearing and resetting tables throughout events.
- Assisted with post-event breakdown, inventory handling, equipment care, and sanitation in compliance with UAE food safety and hygiene standards.
Shift Manager
Yellow Cab Pizza Philippines Inc.
06.2017 - 02.2018
- Supervise daily team operations and ensure effective performance throughout each shift.
- Delegate tasks and responsibilities, establish daily targets, and monitor team progress to achieve operational goals.
- Monitor staff performance, provide guidance and feedback, and support continuous team development.
- Ensure consistent implementation of Standard Operating Procedures (SOPs) and company standards.
- Monitor staff attendance and maintain accurate timekeeping and shift records.
- Coordinate and monitor food production activities to ensure timely preparation and compliance with established quality standards.
- Maintain effective communication and coordination among team members to ensure smooth and efficient daily operations.
Restaurant Supervisor
Fujisoba Philippines Inc.
04.2016 - 01.2017
- Supervise and participate in kitchen and dining area operations, ensuring cleanliness, sanitation, safety, and service standards are consistently maintained.
- Assign duties, workstations, and daily responsibilities based on operational requirements and staffing needs.
- Monitor and evaluate employee performance, provide coaching and training, and prepare disciplinary documentation when necessary.
- Train staff in customer service, sanitation, food safety, and workplace safety procedures.
- Resolve customer complaints professionally and implement appropriate solutions to maintain service quality and guest satisfaction.
- Inspect food supplies, equipment, small wares, and work areas to ensure operational efficiency and compliance with established standards.
- Monitor and control inventories of food, equipment, small wares, and beverages, reporting shortages and discrepancies to management.
- Identify opportunities to improve work procedures, employee performance, service quality, operational efficiency, and workplace safety.
Events Coordinator
Lica Management Inc.
10.2015 - 04.2016
- Coordinate directly with clients to understand their needs, present suitable solutions, and ensure requirements are met efficiently.
- Liaise with suppliers, contractors, employees, wait staff, and other stakeholders to ensure smooth daily operations and successful event execution.
- Maintain strong customer service and interpersonal relationships while handling multiple priorities in a fast-paced environment.
- Resolve client concerns professionally and remain calm and effective under pressure.
Business Development Assistant & Secretary
Ascott Makati
10.2014 - 09.2015
- Conduct market and competitor research to identify potential clients, new business opportunities, and strategic partnerships.
- Generate and qualify leads through research, email, telephone, and professional networking channels; coordinate meetings for senior team members.
- Assist in preparing business proposals, presentations, pitch materials, and client documents.
- Maintain accurate CRM systems and client databases, documenting interactions, leads, follow-ups, and sales activities.
- Support client relationship management through professional correspondence, follow-ups, inquiries, and basic after-sales assistance.
- Coordinate schedules, meetings, internal communications, and administrative activities across departments to support efficient business development operations.
Education
Bachelor of Science - Hotel and Restaurant Management
De La Salle Araneta University
Victoneta Ave., Malabon City01-2015
Skills
Guest & Customer Service
Hospitality Operations
Cruise Operations
Restaurant & Food Service
Technical & Maintenance
System & Safety Familiarization
Administrative & Coordination
Certification
TESDA NC II – RAC Servicing (DomRac) | June 2026, Basic Training | December 2025, Survival Craft and Rescue Boat | March 2025, Ship Security Training | March 2021, TESDA NC II – Food and Beverage Services | January 2017, Customer Service Training – Max’s Group | October 2017
Timeline
AVO Dispatcher/Coordinator
Marella Cruises (V Ships Services)
05.2022 - 06.2026
Bar Staff / Utility
Marella Cruises (The Apollo Group)
05.2021 - 03.2022
Provider Service Advocate / CSR
United Health Care
07.2020 - 05.2021
Restaurant Staff / Snack Steward
Marella Cruises (The Apollo Group)
09.2019 - 04.2020
Banquet Staff / Waitress
Royal Catering Services L.L.C
02.2018 - 08.2019
Shift Manager
Yellow Cab Pizza Philippines Inc.
06.2017 - 02.2018
Restaurant Supervisor
Fujisoba Philippines Inc.
04.2016 - 01.2017
Events Coordinator
Lica Management Inc.
10.2015 - 04.2016
Business Development Assistant & Secretary
Ascott Makati
10.2014 - 09.2015
Bachelor of Science - Hotel and Restaurant Management
De La Salle Araneta University