LYSETTE A. ARAO
Silang
Summary
Seasoned business leader with strong emphasis on operational efficiency and strategic growth. Known for fostering collaborative team environments and delivering consistent results. Reliable in adapting to changing business needs and driving continuous improvement.
Experienced executive skilled in strategic planning, operational efficiency, and driving growth. Expertise in optimizing business processes, leading cross-functional teams, and implementing innovative solutions. Strong focus on collaboration and adaptability to meet evolving business needs. Known for leadership, problem-solving, and delivering measurable results.
Overview
20
20
years of professional experience
Work History
COO/Chief Operating Officer
DLCC CONSUMER GOODS WHOLESALING
01.2024 - Current
- Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
- Managed budgets and financial forecasting to ensure fiscal responsibility and maintain profit margins.
- Negotiated key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation.
- Boosted operational efficiency by streamlining processes and implementing cost-saving measures.
- Spearheaded strategic planning initiatives for long-term growth and profitability.
Chief Executive Officer
SKAIKRU WORLDWIDE FORWARDING SERVICES AND SOFE DE LUC COSMETICS
01.2019 - Current
- Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established foundational processes for business operations.
- Conducted merging process with DLCC CONSUMER GOODS WHOLESALING.
HUMAN RESOURCES MANAGER
AGENTS.PH / COMPMED SOLUTIONS INC. / THURSTON SOFTWARE SOLUTIONS INC.
10.2015 - 11.2019
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Direct personnel, training and labor relations activities
- Advised managers on organizational policy matters and recommend needed changes
- Identify staff vacancies and recruit, interview and select applicants
- Conduct orientations to faster positive attitude toward organizational activities
- Serves as a link between management and employees by handling questions, implementing and administering contracts, and helping resolve work-related problems to faster positive environment
- Built the human resources process, procedures and structures
- Handled all 3 companies and provided standard structure and policies to follow
- Attending disciplinary, grievance and capability meetings
- Writing up performance reviews and personnel policies
- Providing comprehensive HR support service to work colleagues, employees and the company as a whole.
- Delivering HR services within a large-scale operational environment and to geographically dispersed team
- Supervising less experienced team member
- Determining HR department’s requirements
- Writing up monthly reports for the senior managers of any issues of concern
- Producing contracts and starter packs for new employees
- Overseeing the employee benefits scheme
- Started the whole Human Resources process
- 0% DOLE complaints for 4 year
CASE MANAGER
TELEDIRECT PHILIPPINES
03.2013 - 01.2015
- Handled escalations team for 2 years
- Handled all complaints from callers
- Provided proper weekly coaching and setting of expectations to all agents
- Provide monthly evaluation to agents for better improvement
FINANCIAL ADVISOR
JP MORGAN & CHASE CO.
06.2009 - 03.2013
- Checks financial records
- Provides information on the proper usage of credit cards
- Educates card users about fraudulent activities
- Checks and post payments
ENGLISH TUTOR
RAREJOB PHILIPPINES
01.2012 - 01.2013
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Improved students' written and verbal English skills through personalized learning programs.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
TRAINING CONSULTANT (ISO)
SKYWAY O AND M
09.2008 - 09.2009
- Provided Communications Skills training for ISO certification
- Handled 250 trainees
- Contractual employment
- Improved student performance by defining clear goals and communicating performance metrics.
- Leveraged e-learning platforms to expand access to training resources across geographically dispersed teams.
HUMAN RESOURCES MANAGER
GREIF PHILIPPINES
03.2005 - 07.2008
- Handled recruitment and application processes
- Provided orientation and new hire training
- Handled Compensation and Benefits
- Oversees organizational policy matters
- Attending disciplinary, grievance and capability meetings
- Writing up performance reviews and personnel policies
- Providing comprehensive HR support service to work colleagues, employees and the company as a whole
- Delivering HR services within a large-scale operational environment and to geographically dispersed team
- Supervising less experienced team member
- Determining HR department’s requirements
- Writing up monthly reports for the senior managers of any issues of concern
- Producing contracts and starter packs for new employees
- Overseeing the employee benefits scheme
Education
Bachelor of Accountancy - ACCOUNTANCY
P.S.B.A (PHILIPPINE SCHOOL OF BUSINESS ADMINISTRATION)
01.2004
SECONDARY -
ST. MARY'S COLLEGE Q.C
01.2000
PRIMARY -
ST. CLAIRE SCHOOL
01.1996
Skills
- Operations management
- Relationship and team building
- Organizational leadership
- HR policies and procedures
- Case management
- Investment advice
- Strong vocabulary skills
- Cross-functional team coordination
- Financial leadership
- Operational leadership
Awards
- ELITE BUSINESS EXCELLENCE AWARDS (PREMIER INTERNATIONAL FORWARDING SERVICES)
- ASIA’S MODERN HERO (HEROES OUTSTANDING BUSINESSWOMAN AND COMMITTED LOGISTICS LEADER OF THE YEAR)
- ASIA’S GOLDEN ICON AWARDS (ASIA’S BEST TRANSPORTATION SERVICES IN LOGISTICS INDUSTRY)
- BRAND ASIA AWARDS (TOP QUALITY BRAND CARGO SOLUTION AND SHIPPING SERVICES)
Training
- RELEVANT LABOR LAW PROVISIONS FOR EMPLOYEES, EMPLOYERS AND HR PRACTITIONERS
- DOLE COMPLIANCE
Personal Information
- Age: 40
- Height: 5'3
- Weight: 70KGS
- Citizenship: FILIPINO
- Father's Name: PHILIP GLENN F. ARAO
- Mother's Name: EVANGELINE A. ARAO
- Date of Birth: 07/08/84
- Marital Status: SINGLE
Timeline
COO/Chief Operating Officer
DLCC CONSUMER GOODS WHOLESALING
01.2024 - Current
Chief Executive Officer
SKAIKRU WORLDWIDE FORWARDING SERVICES AND SOFE DE LUC COSMETICS
01.2019 - Current
HUMAN RESOURCES MANAGER
AGENTS.PH / COMPMED SOLUTIONS INC. / THURSTON SOFTWARE SOLUTIONS INC.
10.2015 - 11.2019
CASE MANAGER
TELEDIRECT PHILIPPINES
03.2013 - 01.2015
ENGLISH TUTOR
RAREJOB PHILIPPINES
01.2012 - 01.2013
FINANCIAL ADVISOR
JP MORGAN & CHASE CO.
06.2009 - 03.2013
TRAINING CONSULTANT (ISO)
SKYWAY O AND M
09.2008 - 09.2009
HUMAN RESOURCES MANAGER
GREIF PHILIPPINES
03.2005 - 07.2008
SECONDARY -
ST. MARY'S COLLEGE Q.C
PRIMARY -
ST. CLAIRE SCHOOL
Bachelor of Accountancy - ACCOUNTANCY
P.S.B.A (PHILIPPINE SCHOOL OF BUSINESS ADMINISTRATION)
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