LYRICA A. HIDALGO
CUSTOMER SERVICE | SUPPLY CHAIN AND LOGISTICS | ASSISTANT & PROCUREMENT
Paranaque City
Summary
Known for excellent communication skills and reliability, ensuring seamless client experiences.
innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
11
11
years of professional experience
Work History
Client Support Professional
Unis Transportation
07.2024 - 07.2025
- Responsible for bridging the communication between the customer, carriers and the Warehouse Operations Team and maintaining the responsibility with the status and activities of the account from a back-office standpoint.
- Deliver extensive experience working with E-commerce and Amazon focused as B2C.
- Coordinate regarding schedules with carriers, warehouse teams, and other stakeholders to ensure timely and accurate movement of goods.
Executive Assistant and Procurement
Freelancer | Part-time | US Client
01.2023 - 12.2024
- Input financial data and produced reports using QuickBooks and Fulfil.
- Established relationships with vendors and suppliers to streamline procurement operations.
- Handled confidential and sensitive information with discretion and tact.
- Used Odoo software to prepare quotations, purchase orders, sales reports, and inventory management.
Customer Support Specialist II
Partner Hero Philippines Corporation
08.2022 - 06.2024
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Senior Freight Forwarding Specialist
CEVA Logistics Philippines Inc
04.2019 - 05.2021
- Communicate with counterpart for the customer's report, giving details on how their shipment are moving.
- Ensuring milestone compliance and managing comprehensive paperwork for air, land and ocean shipment.
Logistics Account Executive
U-Freight Philippines Inc
03.2016 - 04.2018
- Developed strong relationships with key clients, ensuring clear communication and meeting their expectations consistently.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Streamlined operations by implementing efficient logistics strategies and processes.
- Prepared pricing agreements and contracts to close sales.
Customs Declarant
Nippon Express Philippines Corporation
10.2014 - 03.2016
- Streamlined customs processes by implementing efficient documentation and filing systems.
- Improved shipment visibility by developing comprehensive reports on import/export activities and performance metrics.
- Developed strong relationships with customs brokers to facilitate smooth processing of shipments.
Skills
Quickbooks
XERO
Zendesk
JIRA
Intercom
Customer relationship management (CRM)
Microsoft Office
Google Suite
Slack
Microsoft Teams
WMS
TMS
YMS
DAT
Amazon
Dispatch
Intermodal Transportation
E-Commerce & Store Fulfillment
Drop-ship and LTL
Inventory Management
Parcel and Mail
Warehousing and Transportation
Customer Service
Trucking
Odoo
Timeline
Bachelor of Science - Customs Administration
Lyceum of The Philippines University
04.2025 - 04.2025
Client Support Professional
Unis Transportation
07.2024 - 07.2025
Executive Assistant and Procurement
Freelancer | Part-time | US Client
01.2023 - 12.2024
Customer Support Specialist II
Partner Hero Philippines Corporation
08.2022 - 06.2024
Senior Freight Forwarding Specialist
CEVA Logistics Philippines Inc
04.2019 - 05.2021
Logistics Account Executive
U-Freight Philippines Inc
03.2016 - 04.2018
Customs Declarant
Nippon Express Philippines Corporation
10.2014 - 03.2016
Education
Bachelor of Science - Customs Administration
Lyceum of The Philippines University
Batangas 04.2025 - 04.2025