LYRA ANN PATENA
Marikina City
Summary
Experienced and driven Project Manager with over eight years of experience. Proven track record of successfully managing telecommunications network and owning all stages of the project life cycle. Dedicated to staying current on industry standards and grow professionally.
Overview
10
10
years of professional experience
Work History
Project Manager
Comcast
06.2024 - Current
- Manage the full lifecycle of carrier Ethernet and fiber connectivity projects from order launch through service activation.
- Coordinate with customers, carriers, engineering, construction, permitting, and field operations teams to deliver network solutions.
- Identify project risks, manage escalations, and drive resolution of schedule, site access, permitting, and construction issues.
- Oversee customer cost approvals, construction estimates, and special construction funding requirements.
- Manage multiple concurrent projects across diverse geographic regions and customer accounts.
Project Manager
Accenture
01.2020 - 06.2024
- Serve as project manager for multiple clients for Verizon Business account.
- Responsible to effective communication between stakeholder requirement to appropriate teams across all levels.
- Track Projects and review project task to meet certain deadlines.
- Oversee end to end Project management involving project planning and progress tracking.
Prepaid Support Team / Team Coach
FIS Global Solutions Inc.
06.2017 - 11.2019
- Acted as the team point of contact for policies, procedures and compliance inquiries.
- Handled team and done Weekly monitoring.
- Proper Ticket Management.
- Completed LSD Training that involves handling.
Customer Service Representative
FIS Global Solutions Inc.
05.2016 - 06.2017
- Provided customer service for a high volume of primarily inbound telephone calls with the objective of providing issue resolution, customer satisfaction, and enhancement of relationship with the customer.
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
Education
Bachelor of Science - Business Administration Major in Human Resource Development Management
Polytechnic University of the Philippines
Manila01-2017
Skills
- End-to-End Project Lifecycle Management
- Risk Management & Mitigation
- Service Activation & Turn-Up Coordination
- WAN and LAN Network operations
- Network Installation and Configurations
- Proficient in MS-Word, MS-Excel, MS-PowerPoint, and Outlook
- Fluent in both oral and written management
Timeline
Project Manager
Comcast
06.2024 - Current
Project Manager
Accenture
01.2020 - 06.2024
Prepaid Support Team / Team Coach
FIS Global Solutions Inc.
06.2017 - 11.2019
Customer Service Representative
FIS Global Solutions Inc.
05.2016 - 06.2017
Bachelor of Science - Business Administration Major in Human Resource Development Management
Polytechnic University of the Philippines