Lynne Eve Navarra

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.

Skills and Abilities:

• Customer Service: Commitment to customer service, with the ability to build productive relationships, multi tasking that provides flexibility in resolving problems.
• Good in communication skills
• Interpersonal skills: Able to get along well with co-workers and accept supervision.
• Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

GDS Experience:

• SABRE
• Worldspan
• Apollo
• Trained to issue tickets
• Trained to issue MCO/airline vouchers

Skills and Abilities:

• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
• Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
• Increased repeat business by building rapport with customers and providing exceptional service.

Skills and Abilities:

• Increased customer satisfaction by tailoring travel packages to individual preferences and needs.
• Coordinated complex itineraries involving multiple destinations, flights, hotel bookings, car rentals, and activities.
• Mentored junior staff members on best practices in customer service and sales techniques, improving overall performance of the team.
• Provided exceptional service to high-profile clients, ensuring their travel experiences exceeded expectations.

• Increased customer satisfaction by tailoring travel packages to individual preferences and needs.
• Resolved customer issues promptly and professionally, leading to increased client retention rates.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.