Summary
Overview
Work History
Education
Skills
Timeline
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Lynn Ann Claire Mamhot

Lynn Ann Claire Mamhot

Administrative Assistant I Appointment Setter
Cebu City

Summary

With over 10 years of experience in customer service and remote work as an administrative assistant since 2021, I have developed strong skills in handling phones calls, responding to emails, file organization and other administrative works.

Overview

18
18
years of professional experience

Work History

Administrative Assistant (Virtual)

Compression Care Canada
06.2021 - 04.2025
  • Help manage and qualify leads, turning potential customers into booked calls .
  • Schedule appointments for assessment, ensuring smooth coordination between patients and our nurse.
  • Follow-up with clients to confirm their scheduled assessments, caseworker calls, and deliveries.
  • Add clients and create estimates/invoices in Zoho Books.
  • Create manifest and routing map using goggle calendar and routing planner.
  • Assist deliveries with our 3rd party delivery service making sure customer's receive the package within the day.
  • Help maintain database.
  • Follow-up clinics and caseworker offices making sure customer's request has been catered on time.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies.

Workforce Real Time Analyst

Qualfon Philippines
03.2017 - 04.2021
  • monitor real-time data for 2000 agents like call volumes, agent activity and over-all company operation.
  • Make sure agents are following scheduled adherence.
  • Communicate with partner departments in other provinces and countries as well the main office in Miami, Florida.
  • Serve as middle man between the IT department and operations department.

Customer Service Representative

Qualfon Philippines
10.2007 - 04.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Bachelor of Science - Information Technology

Cebu Institute of Technology University
Cebu City, Province Of Cebu, Philippines
04.2001 -

Bachelor of Science - Information Technology

Silliman University
Dumaguete City
04.2001 -

Skills

Administrative support

Timeline

Administrative Assistant (Virtual)

Compression Care Canada
06.2021 - 04.2025

Workforce Real Time Analyst

Qualfon Philippines
03.2017 - 04.2021

Customer Service Representative

Qualfon Philippines
10.2007 - 04.2021

Bachelor of Science - Information Technology

Cebu Institute of Technology University
04.2001 -

Bachelor of Science - Information Technology

Silliman University
04.2001 -

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Lynn Ann Claire MamhotAdministrative Assistant I Appointment Setter