Lyndon Anthony Briones
Group Manager
General Trias, Province Of Cavite,CAV
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Group Manager
Amazon
Pasay, Metro Manila
04.2020 - Current
- Managing and leading a team: Amazon operations managers oversee the work of a team of employees, set goals and targets, and provide guidance and support to ensure that they are meeting their objectives.
- Implementing processes and procedures: Amazon operations managers are responsible for developing and implementing processes and procedures to ensure that operations run smoothly and efficiently.
- Monitoring performance: Amazon operations managers are responsible for monitoring the performance of the team and identifying any issues or challenges that may arise. They may use data analysis tools to identify trends and patterns and develop strategies to address any problems.
- Ensuring compliance with company policies and procedures: Amazon operations managers are responsible for ensuring that the team follows company policies and procedures and for enforcing any necessary disciplinary actions.
- Managing budgets and resources: Amazon operations managers are responsible for managing budgets and resources allocated to their team, ensuring that they are being used effectively and efficiently.
- Identifying opportunities for improvement: Amazon operations managers are responsible for identifying opportunities for improving operations and for developing and implementing strategies to achieve this.
- Communicating with other departments: Amazon operations managers may be required to communicate with other departments within the company in order to coordinate efforts and achieve the business’s objectives.
Call Center Manager
Teleperformance
Pasay, Metro Manila
09.2016 - 04.2020
- Overseeing the day-to-day operations of a company and ensuring that all departments are working effectively and efficiently together
- Managing staff, monitoring budgets, analyzing data, and implementing improvements to optimize processes
- Setting and clarifying requirements and expectations for Operations and Shift Managers
- Working closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr.)
- Planning, monitoring and co-ordinating workflow and taking remedial action where required
- Interviewing, hiring, training, appraising, and motivating employees
- Managing Team level performance and address any KPI concerns
- Directly communicating with Client to build partnership and liase any help needed items to and from company to client
Assistant Call Center Manager
Teleperformance
Pasay, Metro Manila
09.2012 - 08.2016
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Purchase materials, plan inventory and oversee warehouse efficiency
- Help the organization’s processes remain legally compliant
- Formulate strategic and operational objectives
- Examine financial data and use them to improve profitability
- Manage budgets and forecasts
- Perform quality controls and monitor production KPIs
- Recruit, train and supervise staff
- Find ways to increase quality of customer service
- Work hand in hand with 6-8 Team Leaders to address any KPI related concerns
Education
Bachelor of Arts - Economics
University of Santo Tomas
Espana Manila 04.2001 -
Skills
Managing Team Performance
Customer Relations
Problem Solving & Analytical Thinking
Good Leadership and Communication Skills
Contract Negotiation
Finance Budgeting, Forecasting and Reviewing Contact Trends
Proficient in MS Excel and PPT
Lean Six Sigma Green Belt Certified
Certification
Lean Six Sigma Green Belt Certified
Timeline
Group Manager
Amazon
04.2020 - Current
Lean Six Sigma Green Belt Certified
03-2018
Call Center Manager
Teleperformance
09.2016 - 04.2020
Assistant Call Center Manager
Teleperformance
09.2012 - 08.2016
Bachelor of Arts - Economics
University of Santo Tomas
04.2001 -