LYNDE MARRES FLORES

1. SALES MARKETING:

• Responsible for sales fulfillment and ensures retention of accounts and solicit additional business from existing and walk-in clients.
• Initiates measures to be adopted to support sales/marketing.
• Ensures that branch projects image of service-efficient Bank worthy of client's patronage through: Well- maintained front-office facilities and equipment. Well-organized display of promotional materials on bank's products and services; and Smartly dressed front - office personnel.
• Keeps himself and all sales and service personnel thoroughly familiar with Bank's products and services to clients inquiring and/ or transacting with branch.
• Explores and takes advantage of every opportunity to cross-sell Bank's products and services to clients inquiring and/or transacting with branch.
• Submits customer feedback to Product Development Unit on products and services for development or enhancement.
• Monitors account closures; interview clients to determine reasons for closure.
• Assists Business Manager in marketing for prospective clients and endorses accounts where follow-up client calls are needed.

2. OPERATIONS EFFICIENCY, PRODUCTIVITY AND SERVICE QUALITY.

• Primarily responsible for administration of Branch Delivery System.
• Downloads ( or supervises downloading of ) reports and ensures that copies are distributed to critical users and then properly filed.
• Processes following transactions thru his assigned terminal:

Ø Opening of Peso and Foreign Currency Current and Savings

Accounts

Ø Opening, roll-over, withdrawal of Power Savings and Term

placements.

Ø Applications for Manager's Checks, Peso and Foreign Currency,

Demand Drafts and Telegraphic Transfers.

Ø Application, renewal and termination of SDB lease contracts

Ø Requests for ATM cards (new/replacement), checkbook reorders,

bank certifications, passbook replacements, Stop Payment Orders,

hold-outs, closing of accounts, etc.

Ø Deposits, withdrawals ,encashment, receipts, payments and other

monetary transactions.

• Performs post verification of all transactions posted in his terminal

(one-on- one ) comparison of validated figures against source documents, approval and technicalities) and balances against platform totals.

• Ensures proper balancing of transactions in his assigned platform terminal
• As branch Cash Custodian, responsible for:

Ø Maintaining adequate control in the custody of cash

Ø Maintaining optimum cash level

Ø Accurate recording of cash transactions and accounting of balances and

Ø Servicing cash requirements of other branch service personnel.

• Approves/ Co-Approves transactions and documents in accordance with policies on approving authority ( MANAGERS CHECK, DD's, TTs, CTDs, withdrawals, payment , fund transfers, check encashment, sale and purchase of foreign currencies.

3. MANAGEMENT OF PEOPLE AND OTHER RESOURCES:

• Manages and Supervises branch's Sales and Service Associates.
• Conduct regular branch staff meetings and coaching
• Responsible for proper selection and assessment of Branch Sales and Service Associates in accordance with hiring and selection criteria and procedures of bank.
• Initiates and implements appropriate disciplinary actions to branch staff employees.

• Answered customer questions about product availability and repair turn around times.
• Conducted client and market surveys to identify areas of improvement.
• Built strong relationships with customers and colleagues by providing friendly and personable service.
• Collaborated with other departments to guarantee customer satisfaction.
• Gathered and verified data from customers to promote marketing initiatives.
• Maintained clean and organized work environment to maintain customer safety.
• Delivered prompt service to prioritize customer needs.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Manage incoming calls each day with utmost professionalism and knowledgeable service.
• Responded to customer calls and emails to answer questions about products and services.

• Handles customer concern, inquiries, and cellphone complaint. Attends to customers inquiries, cellphone complaints either walk-in or by phone. Checks, receives and writes down to JOB ORDER FORM cellphones for repair and other cellphone accessorial jobs. Coordinates with Technician Manager and Customer Service Supervisor for client's concerns beyond one's capacity to decide upon.
• Facilitates sales transactions. Receives and handles payments from customers.
• Responsible for display and showcasing of merchandising materials including work place. Makes sure that merchandising materials and displays are kept organized, clean and attractive.
• Responsible for inventory of stocks Counts number of stocks/ parts and records them accordingly. Orders shortage stocks and parts.
• Reporting Functions. Makes Sales Summary Report. Accomplishes Stocks Monitoring and Inventory Report and submits to Inventory Personnel.
• Seek updates on memos and services. Receives memos and updates on information and promos.
• Housekeeping functions. Files reports or slips according to established procedures and ensures that additional details or changes have been noted. Makes sure that work area is clean and organized.
• Conducted training and mentored team members to promote productivity and commitment to friendly service
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Responded to customer calls and emails to answer questions about products and services
• Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer
• Monitored metrics and developed actionable insights to improve efficiency and performance
• Resolved concerns with products or services to help with retention and drive sales
• Responded to customer needs through competent customer service and prompt problem-solving
• Addressed complex issues by scheduling repair appointments
• Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support