Summary
Overview
Work History
Education
Skills
Achievements or Awards
Timeline
CustomerServiceRepresentative

Lynde Mae Pasaol

Customer Service Representative
Dumaguete, Province Of Negros Oriental

Summary

Experienced with providing real-time support to handle customer inquiries efficiently. Utilizes effective communication techniques to resolve issues and enhance user experience. Knowledge of troubleshooting and technical assistance to ensure seamless service delivery.

Overview

2
2
years of professional experience

Work History

Chat Support Specialist | Tier 2 Escalations

ECE
11.2023 - Current


  • Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
  • Resolved complex technical issues for customers, demonstrating patience, persistence, and expertise in troubleshooting techniques.
  • Collaborated closely with other departments to address cross-functional concerns efficiently.
  • Achieved consistently high customer ratings through excellent problem-solving abilities and attentive listening skills.
  • Developed comprehensive knowledge of product offerings to provide accurate information and personalized recommendations.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.

Customer Service Representative

Qualfon
11.2022 - 11.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

Bachelor of Science in Architecture -

Negros Oriental State University
Dumaguete, Province Of Negros Oriental, Philippines
04.2001 -

Skills

Team-Oriented Approach

Achievements or Awards

Recognized as Top Performer for Quarter 4 in Chat Support Escalations, consistently resolving complex customer issues with a 98% satisfaction rate.

Timeline

Chat Support Specialist | Tier 2 Escalations

ECE
11.2023 - Current

Customer Service Representative

Qualfon
11.2022 - 11.2023

Bachelor of Science in Architecture -

Negros Oriental State University
04.2001 -

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Lynde Mae PasaolCustomer Service Representative