Lynde Mae Pasaol
Customer Service Representative
Dumaguete, Province Of Negros Oriental
Summary
Experienced with providing real-time support to handle customer inquiries efficiently. Utilizes effective communication techniques to resolve issues and enhance user experience. Knowledge of troubleshooting and technical assistance to ensure seamless service delivery.
Overview
2
2
years of professional experience
Work History
Chat Support Specialist | Tier 2 Escalations
ECE
11.2023 - Current
- Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
- Resolved complex technical issues for customers, demonstrating patience, persistence, and expertise in troubleshooting techniques.
- Collaborated closely with other departments to address cross-functional concerns efficiently.
- Achieved consistently high customer ratings through excellent problem-solving abilities and attentive listening skills.
- Developed comprehensive knowledge of product offerings to provide accurate information and personalized recommendations.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
Qualfon
11.2022 - 11.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Bachelor of Science in Architecture -
Negros Oriental State University
Dumaguete, Province Of Negros Oriental, Philippines 04.2001 -
Skills
Team-Oriented Approach
Achievements or Awards
Recognized as Top Performer for Quarter 4 in Chat Support Escalations, consistently resolving complex customer issues with a 98% satisfaction rate.
Timeline
Chat Support Specialist | Tier 2 Escalations
ECE
11.2023 - Current
Customer Service Representative
Qualfon
11.2022 - 11.2023
Bachelor of Science in Architecture -
Negros Oriental State University
04.2001 -
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