Summary
Overview
Work History
Education
Skills
Certification
LANGUAGE
Timeline
References
Disclaimer
PROFILE
Generic
LYN TAGPIS

LYN TAGPIS

Las Pinas, Metro Manila

Summary

Dynamic individual with hands-on experience in sales and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Assistant Restaurant Manager

Wesmore Corporation (Greenwich)
09.2024 - 07.2025
  • Trained and mentored staff on customer service excellence and menu knowledge.
  • Supervised daily operations, ensuring adherence to service standards and operational guidelines.
  • Coordinated with kitchen staff to maintain quality control of food preparation and presentation.
  • Resolved customer complaints promptly, enhancing guest satisfaction and loyalty initiatives.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
  • Established rapport with guests through personalized interactions that led to repeat business.
  • Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
  • Reduced waste and optimized resource use by implementing food waste tracking system.
  • Maintained compliance with health and safety regulations, ensuring safe dining environment for customers and staff.

Senior Escalation Supervisor

Alorica Inc. Philip[pines
01.2022 - 04.2024
  • Led escalation management processes, ensuring timely resolution of complex customer issues.
  • Developed training programs for team members to enhance problem-solving skills and service quality.
  • Analyzed performance metrics to identify trends and implement strategic improvements in support operations.
  • Facilitated cross-departmental communication to streamline issue resolution and improve customer satisfaction.
  • Implemented best practices for handling escalations, reducing resolution times and enhancing efficiency.
  • Collaborated with upper management to develop long-term strategies for improving customer relations and retention rates.
  • Safeguarded the company''s reputation by maintaining a high level of professionalism and integrity in all interactions with customers, colleagues, and external partners.
  • Influenced long-term customer loyalty by demonstrating empathy and understanding during difficult situations, providing tailored solutions to meet individual needs.
  • Developed strong relationships with key clients, maintaining open lines of communication to address concerns promptly and professionally.
  • Maintained accurate records of all escalations, tracking trends and identifying areas for improvement.
  • Championed the use of data-driven decision-making within the escalation department to improve overall efficiency and effectiveness.
  • Minimized future escalations by proactively identifying potential problem areas and implementing preventive measures.

Insurance Specialist

Axa Insurance Philippines
10.2020 - 12.2021
  • Managed claims processing efficiently to ensure timely resolution for clients.
  • Analyzed insurance policies to identify coverage gaps and recommend enhancements.
  • Led training sessions for new employees on company protocols and systems.
  • Developed and implemented process improvements to enhance operational efficiency.
  • Processed eligibility and benefits verification and authorization requests.
  • Maintained high standards of customer service by building relationships with clients.
  • Communicated effectively with members of operations, finance, and clinical departments.
  • Acted as subject matter expert, answering internal, and external questions and inquiries.
  • Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
  • Maintained confidentiality of patient finances, records, and health statuses.

Elementary School Teacher

Kudos Kiddos Learning Academy
07.2017 - 08.2019
  • Developed engaging lesson plans aligned with curriculum standards.
  • Implemented effective classroom management strategies to foster a positive learning environment.
  • Assessed student performance and tailored instruction to meet diverse learning needs.
  • Collaborated with parents and staff to support student development and address concerns.
  • Integrated technology into lessons to enhance student engagement and learning outcomes.
  • Led professional development workshops focused on innovative teaching methodologies and assessment strategies.
  • Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
  • Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
  • Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
  • Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
  • Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
  • Promoted a growth mindset in the classroom by encouraging students to set goals, embrace challenges, and persevere through obstacles.

Sales Associate

Philippines Food Fresh-and Baked Product Inc.
07.2004 - 08.2009
  • Provided exceptional customer service, enhancing overall client satisfaction and loyalty.
  • Managed inventory levels efficiently, ensuring product availability and reducing stock discrepancies.
  • Assisted in training new staff on sales techniques and company policies to improve team efficiency.
  • Implemented promotional strategies that increased foot traffic and boosted sales performance.
  • Streamlined checkout processes, reducing wait times and enhancing customer experience during peak hours.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Sales Associate

Philippine Seven Corporation
05.2002 - 11.2002
  • Excellent sales service to ensure high levels of customer satisfaction.
  • Welcoming clients to the store and responding their queries.
  • Assess customers’ needs and provide assistance and information on product features.
  • Remain knowledgeable about the products offered and discuss available options.
  • Process POS (point of sale) purchases.
  • Build productive trust relationships with customers
  • Comply with inventory control procedures.

Education

Bachelor of Science - Technology and Livelihood Education

Batangas State University
Jplpc, Malvar, Malvar
03.2017

Secondary Level - undefined

Cuenca Institute
Cuenca, Batangas
03.1993

Primary Level - undefined

Caa Laspinas Elementary School
Las pinas Mettro, Manila
03.1989

Skills

  • Self-directed task management
  • Ability to do multi-task
  • Collaborative team member
  • Committed team member
  • Strong relationship-building abilities
  • Opening and closing procedures
  • Positive mindset
  • Adaptable to change
  • Good work ethics
  • Ability to solve problem with critical thinking skills
  • Shift management
  • Employee scheduling
  • Food safety compliance

Certification

Spanish Language Course

Hola Amigos

Pasig, Philippines

February 15, 2024


National Certificate II Food and Beverage Services

Best Mind Skills Training and Assessment Center Inc.

Tesda Malvar, Malvar Philippines Batangas

November 8, 2021 to November 7, 2026


National Certification II Bread and Pastry Production

Goals Training and Assessment Institute, Inc.

Tesda Lipa, Batangas

April 5, 2021 to April 4, 2026


National Certificate III Bookkeeping

Goals Training and Assessment Institute, Inc. Tesda Lipa, Batangas

December 9, 2019 to December 8, 2024

LANGUAGE

Filipino
English
Spanish (Basic)
Mandarin (Basic)

Timeline

Assistant Restaurant Manager

Wesmore Corporation (Greenwich)
09.2024 - 07.2025

Senior Escalation Supervisor

Alorica Inc. Philip[pines
01.2022 - 04.2024

Insurance Specialist

Axa Insurance Philippines
10.2020 - 12.2021

Elementary School Teacher

Kudos Kiddos Learning Academy
07.2017 - 08.2019

Sales Associate

Philippines Food Fresh-and Baked Product Inc.
07.2004 - 08.2009

Sales Associate

Philippine Seven Corporation
05.2002 - 11.2002

Secondary Level - undefined

Cuenca Institute

Primary Level - undefined

Caa Laspinas Elementary School

Bachelor of Science - Technology and Livelihood Education

Batangas State University

References

Mr. Tomy Sumadsad

Email add: sumasdsad_tomy@yahoo.com.ph 

Mobile: 9171165756

Disclaimer

I hereby certify that all the information is true and correct to the best of my knowledge and belief. 



                                                                                                                                                                                                                  Lyn Taripi Tagpis 

                                                                                                                                                                                                               Applicant Signature

PROFILE

  • CONTACT
  • +63-915-402-1735
  • +63-998-847-7801
  • FACEBOOK LINK:
  • Https://www.facebook.com/lyn.tagpis.22?mibextid=ZbWKwL
  • YOU TUBE LINK: (7) GALA TV - YouTube
  • EMAIL: lyn.tagpis28@gmail.com

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