Lyn SINLAO
Quezon City
Summary
To leverage my acquired skills and knowledge to contribute as a valuable employee within your company. I aim to enhance my capabilities for the benefit of the organization, utilizing my background and interests effectively.
Knowledgeable Rostering Officer with solid background in strategic planning and operational oversight. Proven ability to lead teams and execute initiatives that enhance organizational effectiveness. Demonstrated expertise in conflict resolution and resource management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinical Rostering Officer for Nursing Services
Care.Live.Smile
08.2024 - Current
- Led initiatives to optimize operational processes and enhance efficiency across departments.
- Assisting in booking nursing services for clinical clients across NSW
- Oversaw compliance with regulatory standards, ensuring high-quality service delivery.
- Coordinated cross-functional projects ensuring alignment with organizational goals and stakeholder expectations.
- Analyzed operational workflows, identifying bottlenecks, and recommending process improvements for increased productivity..
- Streamlined processes resulting in reduced response times for client inquiries.
NDIS Rostering Coordinator (Remote)
Care.Live.Smile
03.2023 - Current
- The principal duties:
- Coordinating service booking with customers and support staff
- Acting as a central point of contact for support staff
- Approving support staff shifts
- Developing and managing rosters
- Generating and managing customers service agreements
- Providing administrative support to management and support staff
- Communicating rosters and roster changes to relevant staff
- Managing NDIS Rosters, client and support coordinator concerns
- Maintaining files and record management system in line with quality standards
- Ensuring files and records are maintained
- Assisting with the management of timesheets for relevant staff
- Assessing and managing risk in line with quality standards
- Escalating issues to relevant Team Leaders and Managers
- Assisting in project work to improve team processes
Aged Care Rostering Officer
Care.Live.Smile
10.2020 - Current
- Streamlined operational processes to enhance workflow efficiency across various departments.
- Assisted in rostering services for HCP, CHSP and other brokerage funding affiliated clients
- Led cross-functional teams in implementing strategic initiatives, resulting in improved service delivery.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Documentation and Funding – US Auto Loan
JPMorgan Chase & Co.
12.2016 - 04.2020
- Job Description:
- Providing assistance to various US-based dealerships, including SUBARU, MAZDA, JAGUAR, and LANDROVER, in the processing of auto loans for customers within the US.
- Offering support to US dealerships such as BMW, AUDI, HONDA, DODGE RAM, and MERCEDES-BENZ in the processing of auto loans for customers within the US.
- Initially starting as a Retail analyst with Doc&Funding in 2016, managing inbound and outbound calls for dealerships across all US regions. Responsibilities included document submission, verification, follow-up, and approval, ultimately leading to the funding of deals.
Electronic Financial Service Advisor ESFA – Non-Exempt (Corporate Title)
JPMorgan Chase & Co.
05.2014 - 12.2016
- Job Description:
- Responsible for providing financial guidance and support to clients primarily through online platforms and digital channels. Their main role is to assist clients in managing their finances, identifying their goals, and recommending strategies to achieve those goals using electronic means. Overall, combines financial expertise with digital proficiency to provide convenient and accessible financial advisory services to clients through electronic means.
Operations Manager
DKJV ONE FOOD ENTERPRISES
05.2013 - 09.2013
- Job Description:
- Responsible for overseeing and managing the daily operations of multiple franchise locations. They ensure that each location meets the company's standards, follows operational guidelines, and achieves business targets.
- Plays a crucial role in ensuring consistency, operational efficiency, and profitability across multiple franchise locations. They are responsible for driving the success of franchise operations by maintaining high standards, providing support to franchisees, and overseeing day-to-day operations.
English Communication Specialist - Online English Teacher
SM English Online Plus Inc.
12.2011 - 05.2013
- Job Description:
- Responsible for delivering high-quality English language instruction to students through online platforms.
- They help students improve their speaking, listening, reading, and writing skills in English.
- Plays a crucial role in helping students develop their English language skills and achieve their learning goals.
- They utilize effective teaching strategies, foster a supportive learning environment, and provide personalized instruction to facilitate language acquisition and cultural understanding.
English Communication Specialist - Online English Teacher
SOOIN E-Education
01.2011 - 09.2011
- Job Description:
- Responsible for delivering high-quality English language instruction to students through online platforms.
- They help students improve their speaking, listening, reading, and writing skills in English.
- Plays a crucial role in helping students develop their English language skills and achieve their learning goals.
- They utilize effective teaching strategies, foster a supportive learning environment, and provide personalized instruction to facilitate language acquisition and cultural understanding.
English Communication Specialist - Online English Teacher
EDUCATION LAMP E-LAMP, INC.
03.2009 - 08.2010
- Job Description:
- Responsible for delivering high-quality English language instruction to students through online platforms.
- They help students improve their speaking, listening, reading, and writing skills in English.
- Plays a crucial role in helping students develop their English language skills and achieve their learning goals.
- They utilize effective teaching strategies, foster a supportive learning environment, and provide personalized instruction to facilitate language acquisition and cultural understanding.
Education
Bachelor of Science - Graduate – BSN, RN
University of Perpetual Help System
06-2008
Skills
- - Registered Nurse: Proficient in therapeutic interventions, collaborative treatment processes, and providing direct care Demonstrates effective leadership, strong communication skills, critical thinking during emergencies, and strives for optimal patient outcomes
- - Rostering Officer: Skilled in supporting care workers and serving as an on boarding coordinator, in-house case managers for NDIS clients as well as clinical clients within the healthcare sector
- - Multitasking and Time Management: Able to manage multiple tasks simultaneously, coordinate time efficiently, and impart knowledge and a positive attitude towards clients
- - Financial Advisor: Well-trained in both inbound and outbound calls, delivering high-quality customer service to foreign clients with minimal supervision
- - US Auto Loans: Experienced in handling retail and lease transactions related to US auto loans
Accomplishments
- -Rostering:
- In August 2024 I was chosen to pilot-lead Clinical Nursing Services
- In March 2023 I was chosen to take part to pilot the NDIS Direct Account catering Disability Care clients.
- In January 2023 I was chosen to lead and pilot as an onboarding coordinator for newly hired Aged Care workers.
- - US Auto Loans:
- In mid-2017 I was trained for E-contracting deals for retail; pilot account
- April 2018, being promoted to Lease Analyst, which involved handling lease deals for in-house dealerships while continuing to manage retail deals.
- In 2018 I was able to join pure E-contracting Team handling both retail and lease auto loan applications
- -Financial Advisor:
- Co-facilitated weekly STMs (Scheduled Team Meetings) to discuss team metrics, business policies, and updates.
- Served as a member of the ESat Committee, organizing monthly employee-themed activities to promote work-life balance.
- Contributed to the PEAK (Performing Excellence Accelerating Knowledge) Team, hosting regular HMM (Harvard Management Mentor) café sessions in completing HMM courses.
- Received the Connect Us award for providing assistance to Chase Branch employees.
- Recognized with the 5 Keys award for building lasting relationships with colleagues and clients.
- - Online English Teacher:
- Assisting with teacher training sessions by conducting mock classes for newly hired teachers.
- Taking on additional responsibilities and completing tasks assigned by team leaders in their absence.
Certification
- I hold a certification in Teaching English as a Foreign Language (TEFL) with the license number 15275856PE
Languages
English
Upper intermediate (B2)
Timeline
Clinical Rostering Officer for Nursing Services
Care.Live.Smile
08.2024 - Current
NDIS Rostering Coordinator (Remote)
Care.Live.Smile
03.2023 - Current
Aged Care Rostering Officer
Care.Live.Smile
10.2020 - Current
Documentation and Funding – US Auto Loan
JPMorgan Chase & Co.
12.2016 - 04.2020
Electronic Financial Service Advisor ESFA – Non-Exempt (Corporate Title)
JPMorgan Chase & Co.
05.2014 - 12.2016
Operations Manager
DKJV ONE FOOD ENTERPRISES
05.2013 - 09.2013
English Communication Specialist - Online English Teacher
SM English Online Plus Inc.
12.2011 - 05.2013
English Communication Specialist - Online English Teacher
SOOIN E-Education
01.2011 - 09.2011
English Communication Specialist - Online English Teacher
EDUCATION LAMP E-LAMP, INC.
03.2009 - 08.2010
Bachelor of Science - Graduate – BSN, RN
University of Perpetual Help System
References
Patricia Fallarme, Team Lead, patricia@carelivesmile.com, Care.Live.Smile
Disclaimer
I hereby affixed signature here under evidencing the authenticity of the above-mentioned information as to my best knowledge and belief.