LYLETTE LANUZA-CAMARO
Mandaluyong City
Summary
Personable and adaptable professional with strong foundation in organizational behavior and strategic planning. Proficient in analyzing business environments and implementing effective change initiatives. Capable of driving transformational projects to enhance organizational efficiency and employee engagement.
Overview
10
10
years of professional experience
Work History
Change Management Consultant
AVEPOINT PHILIPPINES
08.2024 - Current
- Developed customized training programs to support employees during transitions, boosting staff confidence and competence in new processes.
- Developed comprehensive work instruction materials for end-users to facilitate seamless adoption and efficient use of the new system.
- Built strong relationships with key stakeholders across the organization, enabling effective collaboration during times of change and fostering a culture of continuous improvement.
- Enhanced employee adoption of change initiatives by developing comprehensive change management strategies and plans.
Change Management Consultant
INDRA PHILIPPINES
01.2024 - 08.2024
- Developed customized training programs to support employees during transitions, boosting staff confidence and competence in new processes.
- Built strong relationships with key stakeholders across the organization, enabling effective collaboration during times of change and fostering a culture of continuous improvement.
Change Management Consultant
VERTERE GLOBAL SOLUTIONS
03.2021 - 09.2022
- Led change management activities for the MyBSS ecosystem upgrade, including Business Impact Assessments, Stakeholder Assessments, Communication Strategies, Cascades, and Interim Handling. This initiative impacted over 100 interconnected platforms within the system.
- Mitigated potential risks associated with system changes by implementing a robust change management process, including thorough documentation and impact analysis.
- Cultivated strong relationships with stakeholders to gain buy-in for proposed changes and foster collaboration.
- Coordinated activities across multiple departments involved in the same initiative while maintaining clear lines of responsibility.
- Increased adoption rates for new initiatives, providing comprehensive support throughout the implementation process.
- Assisted in the development and implementation of a communications plan aimed at engaging stakeholders, users, and customers across the nation.
Business Analyst
EMERSON ELECTRIC ASIA - ROHQ
02.2016 - 03.2021
- Designed and developed a SharePoint tool that serves as e-Library for work instructions and manuals, automated calculator for basic pricing-inquiry and team activity calendar.
- Led quarterly reviews of global pricing performance, identifying areas of opportunity for improvement and recommending actionable steps to achieve desired results.
- Collaborated with product management teams to develop pricing strategies for new product launches, ensuring competitive positioning in the market.
- Enhanced customer satisfaction levels by providing timely responses to pricing inquiries and resolving discrepancies efficiently.
- Conducted regular audits of pricing databases to identify inconsistencies and ensure accurate data representation in company systems.
- Facilitated training sessions within the team on best practices in global pricing management, fostering alignment within the organization.
Customer Service Representative
CONVERGYS PHILIPPINES SERVICES
06.2015 - 02.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Information Technology
Polytechnic University of The Philippines
Santa Maria, Province Of Bulacan, Philippines05-2015
Skills
- Data-driven decision making
- Adaptive thinking
- Communication planning
- Training design
- Influencing skills
- Business process reengineering
- Customer service
- Problem-solving abilities
- Excellent communication
Languages
French
Beginner (A1)
English
Upper intermediate (B2)
Timeline
Change Management Consultant
AVEPOINT PHILIPPINES
08.2024 - Current
Change Management Consultant
INDRA PHILIPPINES
01.2024 - 08.2024
Change Management Consultant
VERTERE GLOBAL SOLUTIONS
03.2021 - 09.2022
Business Analyst
EMERSON ELECTRIC ASIA - ROHQ
02.2016 - 03.2021
Customer Service Representative
CONVERGYS PHILIPPINES SERVICES
06.2015 - 02.2016
Bachelor of Science - Information Technology
Polytechnic University of The Philippines
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