Lykha Sombilon
Kalibo
Summary
Results-driven Inside Sales Agent known for high productivity and efficient task completion. Specialize in customer relationship management, lead generation, and sales strategy development. Excel in communication, problem-solving, and adaptability, ensuring effective engagement with clients and team members to drive sales goals. Inside Sales Representative driven to obtain new customers quickly. Expertly generates and increases sales while delivering top-notch customer service. Achieves and consistently exceeds monthly sales goals through strong work ethic and tenacity. Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
7
7
years of professional experience
Work History
Inside Sales Agent
Corona Realty Group
13034 South Western Ave. Blue Island
01.2023 - 01.2025
- Contacted new and existing customers to discuss product and service solutions.
- Developed and maintained strong relationships with existing clients to ensure repeat business.
- Maintained detailed account records and contact logs to facilitate sales process.
- Listened to customer needs to identify and recommend best products and services.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Greeted and assisted customers to foster positive experiences.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Developed relationships with new and existing clients through phone calls, emails, and other communication channels.
- Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
- Maintained and updated customer database with contact details and sales interaction history.
Customer Service Representative
Telus international
Taguig
01.2018 - 01.2020
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated databases with new and modified customer data.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Mentored junior team members and managed employee relationships.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted available products and services to customers during service, account management and order calls.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Associate of Arts - Mass Communication
Northwestern Visayan Colleges
Aklan06-2015
Bachelor of Arts - English Major
Aklan State University
Aklan06-2014
Skills
- Cold calling
- Customer relationship building
- CRM proficiency
- Upselling and cross selling
- Social media outreach
- Sales pipeline management
- Cold calling expertise
- Salesforce CRM
- Telephone sales
- Sales representative of the month award
- Email and phone etiquette
- Prospect Follow-up
- Verbal and written communication
- Client relationship management
- Database management
- Inquiry management
- Organized and efficient
- Product knowledge
- Driven
- Customer service
- Expertise in cold calling
- Lead generation
Languages
English
First Language
Accomplishments
- Employee if the week
- Top 1 , Pioneer Account
Timeline
Inside Sales Agent
Corona Realty Group
01.2023 - 01.2025
Customer Service Representative
Telus international
01.2018 - 01.2020
Associate of Arts - Mass Communication
Northwestern Visayan Colleges
Bachelor of Arts - English Major
Aklan State University
Similar Profiles
Zhane OwensZhane Owens
Leasing Consultant at Corona Realty GroupLeasing Consultant at Corona Realty Group
Deborah DouglinDeborah Douglin
Real Estate Professional at Maximum One Realty, Crye-Leike Realtors, Ian Marshall Realty, Remax Realty GroupReal Estate Professional at Maximum One Realty, Crye-Leike Realtors, Ian Marshall Realty, Remax Realty Group
Kevin Cruz ContrerasKevin Cruz Contreras
Real Estate Agent at Realty One Group/EXP RealtyReal Estate Agent at Realty One Group/EXP Realty