Lyka Liezette Pineda
Senior Account Manager
Quezon City, Metro Manila
Summary
Dynamic Senior Account Manager with a proven track record at PT&T Corp, excelling in revenue generation through strategic upselling. Adept in customer relations and negotiation, I fostered professional growth in junior staff while enhancing client satisfaction and retention. My strategic planning skills led to significant business development and long-term partnerships.
Overview
11
11
years of professional experience
Work History
Senior Account Manager
PT&T Corp
08.2022 - 09.2025
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Developed deep knowledge of customer businesses and relationship to company objectives.
Customer Relationship Officer
Smart Communication
11.2018 - 03.2022
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Made customers aware of current and new programs and services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
- Boosted sales revenue with upselling strategies tailored to individual customers'' preferences and requirements.
- Managed high-profile accounts, ensuring consistent delivery of exceptional service for continued business growth.
Territorial Account Specialist
ASTICOM Technology
06.2018 - 11.2018
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Completed routine and complex account updates to resolve problems.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Set up new customer accounts and updated existing profiles with latest information.
Senior Account Associate
Searchers and Staffers ( PLDT SMART )
04.2014 - 06.2018
- Spearheaded successful contract negotiations that led to profitable long-term partnerships with key clients.
- Optimized reporting processes to provide clear insights into account performance metrics for both internal stakeholders and external clients.
- Exceeded quarterly sales targets by strategically upselling products and services to existing clients.
- Developed strong relationships with key clients, leading to increased business opportunities and revenue growth.
- Conducted regular client meetings to review account status, discuss progress, and address concerns proactively.
- Implemented new account strategies, resulting in higher customer retention rates and positive feedback.
Education
Bachelor of Arts - AB Mass Communication
University of The East
Manila, Metro Manila, Philippines 04.2001 -
Skills
Customer relations
Digital marketing
Sales expertise
Revenue generation
Strategic planning
Partnership development
Excellent negotiation skills
Business development
Goals and performance
Sales tactics
Timeline
Senior Account Manager
PT&T Corp
08.2022 - 09.2025
Customer Relationship Officer
Smart Communication
11.2018 - 03.2022
Territorial Account Specialist
ASTICOM Technology
06.2018 - 11.2018
Senior Account Associate
Searchers and Staffers ( PLDT SMART )
04.2014 - 06.2018
Bachelor of Arts - AB Mass Communication
University of The East
04.2001 -