LYKA M. CULLO
Valenzuela City
Summary
Dynamic customer service professional with extensive experience, excelling in order processing and technical support. Proven ability to resolve complex issues while maintaining high customer satisfaction. Skilled in CRM tools and conflict resolution, I thrive in fast-paced environments, consistently achieving performance targets and enhancing team knowledge. Seasoned customer care advocate with solid experience in resolving complex issues, providing information and guidance to customers, and managing communication channels. Possess strong problem-solving skills, interpersonal abilities, and adaptability. Have made significant contributions to enhancing customer satisfaction and improving operational efficiency in previous roles.
Overview
7
7
years of professional experience
Work History
Customer Care Advocate / Order Entry/Subject Matter Expert
Regal Rexnord
09.2024 - Current
- Processed customer orders efficiently using order entry systems to ensure accuracy.
- Resolved inquiries promptly, delivering exceptional customer service.
- Trained newly hired colleagues as subject matter expert following regularization.
- Participated in kaizen program to develop a knowledge base tool for colleagues.
- Oversaw processes across three regions, providing expertise as subject matter expert.
- Handled calls and emails simultaneously to enhance responsiveness.
Social Media Care Specialist
TaskUs Bulacan
12.2022 - 09.2024
- Managed customer concerns and inquiries through social media platforms
- Maintained brand reputation by providing timely and professional responses
- Collaborated with cross-functional teams to resolve escalated issues
Financial Tech Support (Voice)
TaskUs Fort Excellence
Meycauayan
11.2021 - 12.2022
- Provided technical support for financial services and applications
- Troubleshot complex technical issues and guided customers through solutions
- Maintained high customer satisfaction scores through effective communication
Customer Service Representative - Inbound
Teletech Araneta
07.2020 - 11.2021
- Handled inbound customer calls with professionalism and empathy
- Resolved customer complaints and provided product information
- Achieved performance targets for call quality and customer satisfaction
Customer Service Representative - Chat Support
Teletech Araneta
04.2020 - 07.2020
- Provided real-time chat support for customer inquiries
- Managed multiple chat sessions simultaneously while maintaining quality
- Documented customer interactions in CRM systems
Technical Support Representative
Teletech Robinson Nova
Nova
08.2019 - 04.2020
- Delivered technical support and troubleshooting assistance to customers
- Documented technical issues and solutions for knowledge base
- Met and exceeded monthly performance metrics
Customer Service Representative / Back Office
Teletech Robinson Nova
Nova
06.2019 - 08.2019
- Processed back-office transactions and customer documentation
- Assisted customers with account inquiries and service requests
- Ensured accuracy and compliance in all processed transactions
Education
Bachelor of Secondary Education - Major in English
Lady of Lourdes Hospital and Colleges of Caybiga Inc.
Caloocan City01.2019
Secondary Education -
Lawang Bato National High School
Valenzuela City01.2015
Skills
- Customer service excellence
- Technical support and troubleshooting
- Chat and voice support
- CRM tools and Microsoft Office
- Conflict resolution
- Multitasking and time management
- English communication skills
- Order processing and data entry
- Adaptability
Custom Section 1
Hazeline Siochi
Former Supervisor, Operations manager| 0976-463-0014
Timeline
Customer Care Advocate / Order Entry/Subject Matter Expert
Regal Rexnord
09.2024 - Current
Social Media Care Specialist
TaskUs Bulacan
12.2022 - 09.2024
Financial Tech Support (Voice)
TaskUs Fort Excellence
11.2021 - 12.2022
Customer Service Representative - Inbound
Teletech Araneta
07.2020 - 11.2021
Customer Service Representative - Chat Support
Teletech Araneta
04.2020 - 07.2020
Technical Support Representative
Teletech Robinson Nova
08.2019 - 04.2020
Customer Service Representative / Back Office
Teletech Robinson Nova
06.2019 - 08.2019
Bachelor of Secondary Education - Major in English
Lady of Lourdes Hospital and Colleges of Caybiga Inc.
Secondary Education -
Lawang Bato National High School