Lyka Escasinas
Pasig City
Summary
Experienced BPO professional with 6+ years of expertise in providing required assistance for corporations to drive success. Seeking a career-oriented role in a company that values harmonious relationships and offers opportunities for growth and development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Order Support & Logistics Supply Chain Coordinator
ACQUIRE BPO
Pasig City
04.2023 - 10.2024
- Order Support Coordinator for a US-based utility cooperative.
- Logistics Supply Chain Coordinator for a US-based retail company.
- Responsible for the Detention and Charges.
- Coordinates with the shipper to confirm information.
- Request BOL, Lumper Fee, Detention, Restack Fee
- Checking OSD of shipment.
- Handled Manifest and sending the updated manifest to different DCs.
- Update pallet counts.
- Build Leg 1 and Leg 2 for 2 DCs.
- Follow up on missing information, etc.
- Accomplished the above duties and responsibilities using McLeod and OTM tools.
Compliance Auditor
ACQUIRE BPO
Pasig City
07.2022 - 03.2023
- Ensures that all changes made by agents are correct and standards set by the client.
- Ensures we prevent possible fraud.
- Ensures accountability on each and every file sent by the internal team, client.
- Ensuring that all files are protected to maintain confidentiality.
- Raise possible red flags, and conduct investigations to take proper actions.
Billing Specialist
ACQUIRE BPO
Pasig City
06.2021 - 07.2022
- Provided Customer Support with billing issues
- Prepare and process refunds, checking all documents and confirming transactions through email.
- Accomplishing billing related tasks using Zendesk, PayPal Manager, Xsolla Console.
Customer Support Representative / Technical Repres
ACQUIRE BPO
Pasig City
07.2020 - 06.2021
- Provided assistance in general queries about their account.
- Guide customers in resolving technical issues and answer technical queries.
- Maintaining good relations with customers and clients using Zendesk and Slack.
Valuer Support Coordinator
ACQUIRE BPO
Pasig City
01.2020 - 04.2020
- Logging Client Data into online systems utilized by banks.
- Maintaining Customer Records by updating their information.
- Documenting client information using tools such as VALEX, HALO and CoreLogic.
Customer Service Associate
HKT Teleservices
Pasig City
06.2018 - 01.2020
- Effective written and spoken English communication skills.
- Computer literate.
- Sufficient knowledge of MS Word and MS Excel.
- Able to deal with clients/customers with tact, respect, and understanding.
Education
Bachelor of Education - Music, Arts, Physical Education, And Health
Camarines Norte State College
Daet, Camarines Norte04-2017
Skills
Proficient in using CRM and other Customer Management tools such as:
- Zendesk (Customer Relations)
- Xsolla (Payment Management)
- Paypal Management (Payment Management)
- OTM (Transportation Management)
- McLeod (Transportation Management)
- Slack
- Microsoft Office Tools
Certification
Compliance Certification
ACQUIRE BPO
December 2022
Accomplishments
- Achieved a number of Recognitions for 100% Attendance while working at ACQUIRE BPO on February and March of 2021.
- Achieved a number of Recognitions for 100% Quality while working at ACQUIRE BPO on February and March of 2021.
- Achieved Top Agent recognition while working at ACQUIRE BPO on February of 2021
References
References available upon request.
Timeline
Order Support & Logistics Supply Chain Coordinator
ACQUIRE BPO
04.2023 - 10.2024
Compliance Auditor
ACQUIRE BPO
07.2022 - 03.2023
Billing Specialist
ACQUIRE BPO
06.2021 - 07.2022
Customer Support Representative / Technical Repres
ACQUIRE BPO
07.2020 - 06.2021
Valuer Support Coordinator
ACQUIRE BPO
01.2020 - 04.2020
Customer Service Associate
HKT Teleservices
06.2018 - 01.2020
Bachelor of Education - Music, Arts, Physical Education, And Health
Camarines Norte State College
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