Summary
Overview
Work History
Education
Skills
References
Timeline
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Lyka Dimalibot

Lyka Dimalibot

Calamba City

Summary

An independent and self-motivated person looking for a position where I can utilize the extensive knowledge I have gained in my experiences. I strive to achieve professional excellence with active participation, perform team-oriented task thereby contributing the success of the organization.

Overview

4
4
years of post-secondary education

Work History

Corporate Care Representative

PhilhealthCare, Inc.
12.2023 - Current
  • Handles inquiries and/or complaints from client
  • Facilitates product orientation
  • Handles telephone inquiries and out-patient approvals
  • MEDICAL SERVICES — Schedules APE/ out-patient consultations/ wellness program
  • Handling concerns regarding accreditation of doctors and hospitals
  • Handles complaints on quality of service of hospitals and doctors
  • Handling endorsements of Enrollment/Deletion/ Plan Upgrade/ Reimbursement/ Change status/ Corrections on membership

Customer Care Officer

MediCard Philippines Inc.
4 2018 - 12.2023
  • Prepares documents necessary during accounts renewal
  • Handles inquiries and/or complaints from client
  • Facilitates product orientation
  • Handles telephone inquiries and out-patient approvals MEDICAL SERVICES — Schedules APE/ out-patient consultations/ wellness program
  • Handling concerns regarding accreditation of doctors and hospitals
  • Handles complaints on quality of service of hospitals and doctors
  • Handling endorsements of Enrollment/Deletion/ Plan Upgrade/ Reimbursement/ Change status/ Corrections on membership

Education

Bachelor's Degree in Tourism Management -

Mapua Malayan Colleges Laguna
01.2013 - 05.2017

Skills

Proficient in the English Language

Computer skills: Microsoft Word, PowerPoint, Excel

Time Management

Ability to work under pressure

Willingness to learn and to be trained

Customer Service

Communication Skills

References

  • Alex Villagracia, Senior Corporate Accounts Manager, Medicard Philippines Inc., avillagracia@medicardphils.com, 09088864528
  • Christine Joy Santos, Jr. Customer Care Officer, Medicard Philippines Inc., cmsantos@medicardphils.com, 09989634606
  • Maylene Abaca, Sr. Company Nurse, Microchip Technology Operations (Philippines) Corp., maylene.abaca@microchip.com, 09399193893
  • Valerie Anne Pusung- Jr. Assistance Manager, Elite Care Services., valerie.pusung@philcare.com.ph, 09949939105

Timeline

Corporate Care Representative

PhilhealthCare, Inc.
12.2023 - Current

Bachelor's Degree in Tourism Management -

Mapua Malayan Colleges Laguna
01.2013 - 05.2017

Customer Care Officer

MediCard Philippines Inc.
4 2018 - 12.2023

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Lyka Dimalibot