Lyjandria Abrian
Customer Service/Guest Relation Services
Taytay
Summary
A versatile candidate with vast experience providing outstanding customer service and office support. Proven ability to handle a variety of tasks with accuracy, efficiency, and a high degree of professionalism. Demonstrated expertise in managing front office operations such as greeting visitors, answering phone calls, taking messages, and scheduling appointments. Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Senior Receptionist
Marella Cruise
2023.04 - Current
- Coordinate activities of reception team
- Ensure that every phone call is handled in courteous and professional manner and that all visitors are appropriately attended.
- Responsible for directing inquiries accordingly.
- Ensure safe keep of information displayed for member use and update it regular.
- Ensure efficient processing of incoming and outgoing mails as it regards premise
- Ensure compliance with all company policies, procedures, and guidelines.
- Provide support, mostly administrative to other members of staff according to directives of manager.
- Effective use of English grammar, spelling, and vocabulary
- Knowledge of standard procedures and practices in office
- Ability to communicate must be fairly strong, as this will promote effective working relationships with another member of staff.
- To understand people that come around, with degree of poise, and to assist them with their inquiries, and help them with necessary information.
- Ability to learn on job and apply to work.
- This learning should include information about personnel, organization, and service improvement.
- Ability to work effectively under continuing pressure and possible interruptions.
- Boosted employee morale by organizing team-building activities, holiday parties, and special events within company.
- Provided administrative support for various departments during peak periods or absences of team members.
- Implemented organized filing system for both physical and electronic documents, resulting in improved accessibility of information.
Receptionist
Marella Cruiseline
2019.06 - 2023.04
- Receiving guests at front desk by greeting, welcoming, directing and announcing them appropriately
- Answering screening and forwarding incoming phone calls
- Receiving and sorting daily mail
- Provide basic and accurate information in-person and via phone/email
- Order front office supplies and keep inventory of stock
- Receptionist is organized, communicates well, and practices excellent time management skills. We are often initial contact for customers and clients, the must have excellent customer service skills, be problem-solver, and gracefully assist unhappy customers.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Ensured reception area was clean at all times and stocked with necessary supplies.
- Assisted in resolving customer complaints and disputes.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
- Greeted visitors warmly and ensured they had positive experience.
- Handled cash and credit card payments with accuracy.
- Assisted with administrative tasks such as filing documents, copying materials.
Snack Steward
Marella Cruiseline
2017.12 - 2019.06
- Maintain assigned station in buffet restaurant.
- Replenish food and beverage in buffet line promptly.
- Welcome guests sitting in assigned section, taking care of their requests and promptly emptying and cleaning dirty tables, ready to invite next guests.
- Report for duty at assigned times.
- Maintain cleanliness of assigned work area, following Shipsan and United States Public Health rules and regulations
- Assist with transportation of necessary stock for main store to buffet area.
- Attend all necessary meetings and training to develop necessary skills and prepare for possible future promotion.
- Set tables for service by placing silverware, dishes and tablecloths in proper place.
- Efficiently handled multiple tasks simultaneously while maintaining high standards of quality control
- Cleared tables to prepare for next customers.
- Effectively managed storage and organization of all restaurant supplies, including food, beverages, utensils, linens, and cleaning materials.
- Displayed outstanding knowledge of menu items in order to provide accurate information about ingredients and preparation techniques.
- Provided assistance in setting up banquet rooms prior to events, ensuring that tables were properly arranged and stocked with necessary items.
- Assisted in training new staff members on proper procedures for serving customers according to company standards.
Waitress
Emirates Flight Catering Company
2012.09 - 2017.12
- Greeted and escorted guests to tables, fostering warm welcome.
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
- Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness.
- Inspected dining area before beginning shift for neatness and cleanliness according to restaurant standards.
- Maintained positive attitude towards guests at all times by providing friendly conversation during interactions.
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
- Provided prompt attention to all guests' needs throughout their dining experience.
- Carried dirty plates and silverware to kitchen, expediting dishwashing process.
- Demonstrated excellent customer service skills while working in fast-paced environment.
- Presented menu and provided information about ingredients, reducing potential food allergies.
- Cleared dishes promptly after each course was completed while ensuring table settings were reset properly.
- Restocked condiments, silverware, napkins., throughout shift as needed for optimal guest satisfaction.
- Prepared tables for guests by setting out linens and silverware.
- Continuously monitored tables for any additional requests or assistance needed by guests.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies.
- Contributed positively to team atmosphere in order to promote enjoyable work environment.
- Partnered with hostesses and other FOH staff to foster seamless dining service during peak periods.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Adhered to all established policies and procedures related to serving alcohol responsibly
- Thoroughly cleaned assigned station before end of shift including wiping down surfaces and stocking items as needed
- Collaborated effectively with restaurant staff to ensure timely delivery of orders to customers.
Cashier
North Park Noodle House
2010.11 - 2012.04
- Provided efficient and courteous service to customers. Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Enforced store safety and cleanliness standards, reducing hazards.
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.
- Reconciled daily sales reports at end of each shift to verify accuracy of transactions.
- Demonstrated excellent customer service skills while interacting with customers in friendly manner.
- Processed customer orders and ensured accuracy of their purchases.
- Maintained cleanliness of checkout area by cleaning counters, shelves and windows
- Provided customers with product information and responded to inquiries courteously and promptly
- Used POS system to complete purchases for customers
- Ensured compliance with all company policies related to cash handling procedures
- Kept up-to-date on new products, services, promotions, and pricing structures
- Developed strong customer service skills by providing efficient and accurate service
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Checked drawer totals, reconciled discrepancies, and prepared bank deposits
- Processed returns and exchanges quickly while ensuring accuracy of store inventory records
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain organized display area.
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in fast-paced environment.
- Developed strong customer relationships to support satisfaction and loyalty.
Education
Bachelor of Science - Restaurant And Food Services Management
2006.06 - 2010.01
Skills
Patient and Courteous
undefinedCertification
Customer Care Training, Marella Cruise Ship, 10/21/22
References
References available upon request
Timeline
Senior Receptionist - Marella Cruise
2023.04 - Current
Receptionist - Marella Cruiseline
2019.06 - 2023.04
Snack Steward - Marella Cruiseline
2017.12 - 2019.06
Waitress - Emirates Flight Catering Company
2012.09 - 2017.12
Cashier - North Park Noodle House
2010.11 - 2012.04
Siena College - Bachelor of Science, Restaurant And Food Services Management
2006.06 - 2010.01
Customer Care Training, Marella Cruise Ship, 10/21/22
Disability Awareness and Assistance Training for Passenger Ships Operation, Marella Cruise Ship, 03/30/18
Waitress- F&B Airport- Service, Emirates Flight Catering, Dubai, United Arab Emirates, 09/30/12 - 12/01/17
Aviation Security Awareness, Emirates Flight Catering, Dubai, United Arab Emirates, 10/04/12
HABC Level 2 Award in Food Safety in Catering (QCF), Emirates Flight Catering, Dubai, United Arab Emirates, 10/29/12
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