Lycka Rose Lobos
Cainta, Province Of Rizal,RIZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Results Companies
06.2022 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Accounting
Technological Institute of The Philippines
Cubao 05.2001 -
High School Diploma -
National College of Business And Arts
Cubao 05.2001 -
Skills
Call Management
undefinedTimeline
Customer Service Representative
Results Companies
06.2022 - 03.2024
Bachelor of Science - Accounting
Technological Institute of The Philippines
05.2001 -
High School Diploma -
National College of Business And Arts
05.2001 -
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