

Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Call Management
Data Entry
Data Collection
Complaint resolution
Account updating
Customer Education
Dispute Resolution
De-Escalation Techniques
Critical Thinking
Active Listening
Technical Support
Product Sales
Live chat support
Customer Service
Payment Processing