Lycel Vallecera
Batangas
Summary
A season spa Manager with 9 years of experience dedicated to delivering exceptional customer service.
Highly motivated individual with expertise in managing all aspects of spa operations, including treatment menu development, inventory control, and ensuring seamless guest experience.
Overview
22
22
years of professional experience
Work History
Spa Manager
Msc Crewing Service Philippines.Inc.
05.2023 - 09.2024
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Coached employees on upselling techniques, resulting in higher average sales per guest visit.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Maximized efficiency through time management and staff supervision to boost productivity.
Spa Manager
One Spa World
03.2017 - 02.2023
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
Bella Beach Resort
Assistant Hotel Manager
09.2011 - 09.2013
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
Nail Technician
BP International.Inc.
06.2007 - 07.2011
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Waitress Staff
Coral Beach Club.Inc
06.2006 - 07.2010
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Receptionist
Coral Beach Club.Inc
04.2002 - 05.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Computer Technician -
Kim Harold
Nasugbu Batangas Highschool -
Matabungkay National Highschool
Batangas1992
Skills
Multi task management Sales problem solving ,Decision making technical and soft skills hospitality and service costumers
Languages
Spanish
Intermediate (B1)
English
Bilingual or Proficient (C2)
Italian
Upper intermediate (B2)
Reference
Bisoondath Maharaj
Executive housekeeper
Norwegian cruise line
Maharaj0131@gmail.com
+(242)4484267
Ana Roncesvalles
Guest Service Manager
Norwegian cruise line
+639208709844
Accomplishments
Spa department of Norwegian had a number one scores in the NPS.
Costa Victoria in 2017 had a great high score in revenue as result of Number one in the fleet.
Seven seas navigator reaching target revenue in 9 weeks straight.
Timeline
Spa Manager
Msc Crewing Service Philippines.Inc.
05.2023 - 09.2024
Spa Manager
One Spa World
03.2017 - 02.2023
Bella Beach Resort
Assistant Hotel Manager
09.2011 - 09.2013
Nail Technician
BP International.Inc.
06.2007 - 07.2011
Waitress Staff
Coral Beach Club.Inc
06.2006 - 07.2010
Receptionist
Coral Beach Club.Inc
04.2002 - 05.2005
Computer Technician -
Kim Harold
Highschool -
Matabungkay National Highschool
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