Lyca Laureta
Davao City
Summary
Passionate about promoting lasting customer satisfaction through quality service and support. Proficient in customer service best practices with proven multitasking abilities and a commitment to maintaining professional relationships. Technology-inclined with strong troubleshooting skills, experienced in providing network and software support and implementing technical solutions. Dedicated to enhancing operational efficiency and driving customer loyalty through innovative and effective solutions.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
VXI Global Holdings B.V
07.2022 - 06.2024
- Delivered remote support to customers encountering complex technical issues, expertly guiding them through step-by-step solutions with patience and professionalism.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Identified potential sales and cross-selling opportunities
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolve billing and payment inquiries professionally.
- Provided outstanding customer service by utilizing in-depth knowledge of products and services, ensuring each customer had a positive and welcoming experience.
Customer Service Representative
Teleperformance
09.2021 - 07.2022
- Handling Inbound and Outbound calls ( International Voice Account )
- Assisting with Account Creation and Service Cancellation.
- Engage in negotiations with existing customers to adjust their service packages and offer assistance in addressing any billing concerns.
- Provided knowledgeable recommendations for products or services aligned with individual customer needs, significantly boosting satisfaction levels.
Education
Bachelor of Science - Hospitality Management
University of Mindanao
Davao City, Province Of Davao Del Sur, Philippines2023
Skills
- Adaptability
- Problem-Solving
- Technical Proficiency
- Effective Listening
- Work ethic
- Positive attitude and enthusiasm
- Organization and Time Management
- Compliance Understanding
- Opportunity Identification
Timeline
Technical Support Representative
VXI Global Holdings B.V
07.2022 - 06.2024
Customer Service Representative
Teleperformance
09.2021 - 07.2022
Bachelor of Science - Hospitality Management
University of Mindanao
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