Lyca Electona

Established key performance indicators for team members.

Monitor operational metrics and use data to make informed decisions.

• Produced communication strategies to meet client's KPIs
• Acted as team leader for AT&T ISM team for a Service project with the objective of promoting close cooperation to share information and develop satisfactory solutions to successfully deliver various services
• Provided exceptional customer service to new and long-standing customers, resolved their concerns, and developed satisfactory solutions

• Contribute expertise to enhance organizational efficiency
• Evaluate organizational needs, determine suitable technical solutions, and ensure that defined requirements are met

• Ensured every team member was responsible and accountable for meeting brand and performance expectations

• Answer customers' questions about basic banking services, such as account balances and interest rates and fees
• Help customers protect their accounts by reviewing suspicious activity, reversing transactions, and reissuing compromised debit and credit cards